Customer Ratings & Reviews

John was excellent. He went above and beyond any expectations. He put our tv stand together and mounted the tv as well as made sure we understood how to use the remote and our tv features. He was very patient and answered all of questions so we could understand the process.

The installer was friendly and professional. While I previously had my TV mounted on the wall he did need to make some adjustments as the new TV was a little larger.

Agent was consistent with letting me know his whereabouts due to to heavy traffic..he was so nice, very attentive, and valued my opinion I am very pleased with the service provided

The agent did a fantastic job installing the 55” tv. He was very professional, clean, and courteous. He even gave me a demonstration on how to use it since it was my 1st app tv.

The installation team was professional and capable. They wore shoe guards and suggested several options to install the tv once they saw our tv viewing space. They had additional items on their truck to complete the installation based on our walls. Also, they concealed the wires and setup the tv.

The agent did an awesome job setting up my Sony TV and explained all the information that i need to know thats why I love shopping at Best Buy so helpful to all the people and will continue to shop there

Geek Squad team was very nice. They hung the TV too high. I didn’t notice it until after they left. Team was overworked and had to rush. Also tried to get my 36” office TV working on cable. TV bought at BestBuy past summer. They got the Fire ATV part working but not the cable part

Very efficient, knowledgeable, and friendly. Knew exactly what to do!

My technician was quick and efficient. He removed the previous television and mount in less than 5 minutes. He installed the new tv and mount with no issues. He even set up the smart features for mom.

The Geek Squad mounted my TV professionally, quickly and they were polite and cleaned up after they finished the job. I will hire them again when needed.

The Geek Squad that installed my TV did an excellent job. They arrived on time, wore masks and gloves and were very professional. They answered my questions and helped me to understand the workings of my TV. I would highly recommend them. THANK YOU GEEK SQUAD, YOU ROCK!!!

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

Both were very professional! They showed up on time and did your job, which I truly appreciate.

The geek squad was very efficient and explain steps to me as they were mounting my TV. Made sure the TV was working before they left. I got a call to verify the appointment and they arrived on time.

The agent mounted my TV, connected it to the appropriate devices, and showed me how to use the control clicker to move between TV and Streaming broadcasts. Simple instructions and simple to remember. Good job all around.

Great service fast quick no mess courteous they new how to do install and return

The tech set up the tv well. He also took down the old one and we had to pay a little extra for taking down some extra parts of the mount on the old tv.

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

Naomi was professional courteous and let us know what the problem was, quickly to fix the problem and set up everything in a timely manner. She ishe is one of the best that Best Buy has. I am very happy with everything that turned out.

The agent were from a 3 party but did an excellent job. Friendly, fast, and reliable service. The two guys that came to my house were awesome and made sure my T.V. setup and mount were to my family liking.