Customer Ratings & Reviews

I bought a 55” TV and other items and have not received any reward points. It’s also very hard to get a sales person on the phone. However, I do love my second adjustable TV rack. Also Geek workers were great even though they were not able to connect computer because I need a cable for it.

The two techs were very professional and informative. They did a great job no mess and were protected with booties and mask for Covid. They went thru the instal and all the equipment they installed explaining it to my wife and myself.

Absolutely the best experience I ever had with a big organization. The customer service through installation was seamless and a delight. I was well informed, the installer was courteous and knowledgeable, and went out of his way for me. Couldn't be more pleased....

The Geek Squad was on time and went to work and literally in minutes completed the installation of the wall mount and 65 inch TV, They programed the TV picked up all trash and answered all my questions. All this in about 1/2 hour.

These guys are THE BEST asked qualifying questions, wanted to be sure they answered all my questions, super friendly and knowledgeable

The guys that mounted my tv did a great job. Made it look so easy! I’m so glad I had them do it. Very professional and friendly. Programmed the tv and channel changer and showed us how to use them. Then explained how to program them if for some reason we had too. They did a great job!!!

The installers were great—very helpful, kind about our dogs barking from their crates, and conscientious about being sure all connections were made and things were working. They also were willing to test and verify that our old swing out stand was fine for the new TV, and said we wouldn’t need the 4K cables with this model. Later I returned the extra stand and cable for an easy refund. This was all as the Geek squad in the store had prepared me for; I was very satisfied with the set up, the device, and the lower price once I returned the extra products that I didn’t end up needing.

Misha was wonderful. He installed everything perfectly as well as help me find tune the TVs. He was very professional and had a great attitude.

The company that installed the 55 inch TV and the Sonos sound bar did an excellent job. We are very happy with the products and installation!

Very happy with the install. Installers were very professional. Took their time to make sure tv was properly hung and in position

Zak and the other tech, sorry don’t remember his name, were awesome. Customer service was outstanding, professional and very pleasant. In a world where employees are hard to find, these guys exceed all expectations!

The Medford, OR, in store geek squad installed two smart tvs, (one inside wall wiring), sound bar, blue ray dvd player in our home and instructed us on how to use them. They were all awesome and professional. Go Medford Geek Squad!!!

Unfortunately the TV broke soon after initial installation but Dave called back with possible corrective action - to no avail. New TV brought in and now works fine. Additionally I was able to talk to the second installer (Mike), after an update changed the viewing settings on the TV. Overall I'm well satisfied with the install.

Amazing! They were pros, so efficient, great to talk to, made great recommendations and my TV looks amazing and works great!!!!

Team arrived earlier and cleaned up after themselves. They also helped me in ordering screws for another TV which will make life easier for me in the future. Highly recommend. Thanks Agent Dylan

Best Buy sent an outside contractor to install my 65" Samsung tv. The guys put tv over my fireplace using my old mount, connected to home theater system, and programmed my universal remote all in about an hour. Very pleasant fellows and instructed me completely in use! Very satisfied.

Fast and efficient. Very professional. I had my own mount and they used it no problem. The left no mess and configured the audio on the TV for the space. Absolutely no complaints, would absolutely use again!

great job geek squad Ben and Dan did a great professional Job. Time was about 1/2 hour/45 min . They even took the trash with them....Love the TV on the wall.

Two professionals arrived and had my TV mounted in no time. They explained the operation of the Fire Stick that they installed(I had this from an older TV). They took away the trash which was a benefit that I didn't expect. Overall, I was happy with the service.

The service representative did a great job taking down the old TV and mount and installing the new mount and TV. It cost about $450 to do both.