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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 302 Showing 6,021-6,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent TV installation and set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I've always had excellent Geek squad experiences both in store and at my home. This TV installation was great. The technician took time to help with the set-up of streaming services and was extremely patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great way to have your tv set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved how easy this was. They brought the TV and mounted it. I wanted it in the corner cause that was the best angle for the room, and I already bought a corner mount from Amazon. They had no issues and talked me through the process and asked a lot of questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent on-time installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a soundbar for our large screen tv and decided to use the Best Buy Geek Squad to take down our tv, install the soundbar, and then re-mount our large tv. They arrived on time as scheduled and were very polite and did a great job. We were very impressed and glad we hired this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and installed and connected my TV in a timely manner. They even connected it to my sound bar that I couldn’t connect to my previous TV that was only a year old. I was very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service! Geek Joe rendered great service, and was knowledgeable about the job and answered all our ridiculous questions, a job very well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed old tv and replaced with new one and completely set up all the technology associated with it. They were knowledgeable and most pleasant as they performed the task of installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices in a very professional way. Would highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and Fast Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how they came, did the install fast and without any issues. Bestbuy has always been the best when it comes to their customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JASPER and his partner were wonderful, and did a perfect installing job for my new Samsung 43inch Smart TV. My old TV was very heavy; however, the men were somehow able to remove the TV and take it away. I was so grateful-----

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent they treated my purchase as if I was a million dollar customer, I would definitely recommend using them to install your TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad heroes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were amazing. They came twice because I did not have the correct equipment To install the TV. They were very knowledgeable, polite and helpful. They were able to use some of my existing equipment and my sound system. I hope to see them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that installed my TV were awesome and answered all my questions. They even cleaned up their mess. It’s like they weren’t even there!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team arrived on time and were very knowledgeable, respectful, and fast. Took time to go over setup and some features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went from problem to great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original installers where terrible, in over thier heads. If that wasn't bad enough, they scratched our new TV console. Best Buy stepped up and sent a new crew who went above and beyond, did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad crew was great. Friendly on time and showed us how to use everything they installed and also offered recommendations w out trying to be pushy about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great job the guys did ! The tv wires were all hidden in a timely manner, making the tv that was hung earlier really look clean n free from those messy wires just hanging there. And making the room have a much cleaner look. Thanks guy !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out in minutes. Excellent service. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did an excellent job of mounting our new TV, connecting it to our devices and teaching us how to use all the features. They were very knowledgeable; very helpful. Great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a perfect mounting job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were nice to work with, super efficient, mounted the screen perfectly, and...for a non nerd like me, programmed it into working order in a flash. So easy to use now. And looks great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician showed up on time. Was in and out in a timely manner. Made sure I understood how everything worked before he left. Even received a follow up call the next day to make sure everything was still good!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.