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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 38,693 reviews
  • Rated 5 out of 5 stars

    Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient and timely service. Wasn’t waiting long after check in call.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hope they don’t break your TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put a request to mount our TV weeks ahead of time. When the day came to finally mount our 85 inch TV, the company Best Buy worked with refused to mount it since they only had one worker, they said they’d call me back to reschedule and never did. So I called after day three of waiting and Best Buy says they can’t get anyone else out for another 2.5 weeks. The day finally arrived to mount our TV again. The same guy I had talked to about our previous shows up again ALONE! This was the same reason they rescheduled on us last time. We wait over an hour for someone to arrive to help him mount the TV. When they turn it on, a huge crack is revealed in the screen. When I ask them what happened, they shrug their shoulders and say there is nothing they can do. I’ve called Best Buy five separate times since the failed installation and get a different answer each time about my replacement TV. They now say it is out of stock and have no answer about when my new TV will arrive. So am I waiting weeks? Months? No TV.. just waiting for this company to get their act together? Horrible customer service. I do NOT recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service from the geek squad. They mounted my new tv and set up my roku. They were both nice and professional and the installation was fast enjoying my new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harold and Kadishea did an outstanding installation on our new 85 inch Sony TV. They were very professional, timely efficient and helpful. Their recommendations were well taken and utilized giving us the optimal viewing environment! We have immensely enjoyed movies and sports (including the Super Bowl) even more than before. They are a great Greek Squad Team, highly recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed on my wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV on the wall and it’s working out very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full process was done properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of my 55” new tv on the wall and removing the old one from the tower was done in a great way. Full setting was completed after I started asking for some of them as I was advised at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wowed by tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were 2 installers and one guy watching and going over how everything worked. He even fixed an issue with my other tv remote. I’m fairly pickie and hard to please, but these guys actually wowed me. Everything went well, tv hung precisely, cleanup and box plus trash removed. Even wore shoe covers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came prepared to mount the 85 inch tv in the living room with tools and they cleaned up the mess after. great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome and mounted an 83 inch tv with no issues! No damage to the wall, clean cut install. Literally no issues, very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation, worth every penny. The help me not make a mistake on the mount being used. They replace the mount I puchase to give me the nest mount for my wall and TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians did a great job mounting our tv. And getting it connected to our WiFi. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional friendly service. The agent mounted my 75” tv to the wall bracket and mounted everything to my living room wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was quickly secured to the wall by two agents who had obviously done this many times before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed TV and Sound Bar quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely happy with Darius and Steve. They came in installed the TV and Sound Bar very quickly. Showed us how to work the remote answered all our questions and did an amazing job of cleaning up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Awesome Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were fantastic! They were knowledgeable and quick. And the mounting suggestions were spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our frame TV in minutes!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re on the fence, trust me… Total Tech is worth the money!!!! Do not second guess the decision to get this service, it will save you unnecessary headaches and money! These techs are professional, knowledgeable, work quickly, clean up after themselves, are always on time, and the list goes on! When a neighbor told me what he paid someone to hang just one TV, I realized that was less than the price I paid for a service that includes one year of services and deep discounts for more difficult or custom jobs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch flatscreen install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys are absolutely pros! Did a fabulous job on the installation and walked me through tips and tricks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very thorough, explaining everything in detail, he hung it on the wall with precision measuring!! A+ service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad staff made it flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek staff assisted to mount my tv plus cable concealed. Shoutout to one of the Geek staff Collin he is very professional and so experienced he even updated me on real time of arrival. He made the whole process flawless and knew exactly what to do. Am so happy with the new look and have got a lot of compliments from my company. See pictures before and after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re knowledgeable and i would greatly recommend getting their services especially installing an 85 inches TV to a wall mount bracket.

    I would recommend this to a friend