Customer Ratings & Reviews

The TV and sound bar were installed and programmed on May 21. That afternoon the sound became distorted and I called the home theater agent. I was then told to reset the sound bar using the buttons on top. It worked for a short time, but the sound became distorted again. After repeated phone calls, and believing the sound bar was defective, it was replaced by one of your independent contractor on May 29. Again, the sound was fine for a short time. Finally, on June 11 a member of the geek squad came for the appointed in-home service call. Upon arriving he understood the problem as explained to him, used the TV remote and reset the sound. Wow, amazing how the problem was corrected within 5 minutes! Since the problem was brought to your attention on May 21 and many phone calls as well as a visit to your store, my frustration and annoyance was unbelievable. Thanks to your geek squad member who knew what he was doing, I think the problem has been resolved. Your installers and independent contractors need more training and instruction before being assigned to do these tasks.

The power source on my high end Sony TV went within a year of purchase. Sony would replace the power unit, but would not remove the tv and replace on the wall. After the power unit was replaced the Geek squad came out to remount and relevel the TV and to tie the bundle of cords behind the TV.

Everything was done with precision working as a team. The one thing that was questionable was the assumption that I had Comcast. It was suggested I get a new Comcast box to make the picture better, but I didn't need that.I changed the setting to Direct TV and it was fine.

geek squad number 7 was very helpful she took the time to explain making sure we understood the operations of the tv and made sure all was set up

The geek squad was absolutely terrific, and setting up my television. They did such a beautiful job. I highly recommend them for everybody.

well done! It was a good experience. They did a great job!

Andrew and Ziggy were great. No way i was hanging an 85 inch TV myself. They set it up, cleaned up the mess, and made sure i knew how to use the thing.

The agents did a great job of mounting the TV. They are careful, measured twice and made sure it was centered and level. Great customer service

The technician did an excellent job of installing my mounting tv stand and tv.

Geek Squad did a great job mounting my TV on the wall. He was valued our opinion and positioned it exactly where we wanted. It was very fast and efficient installation. Bonus points because he wore shoe covers in our brand new apartment.

The guys from the Geek Squad got the TV and Sound Bar mounted on the wall quickly and efficiently. Cleaned up after themselves and took a great amount of time to show us how to work the TV and Sound Bar!

The service men mounted my tv and took away the TV box even though I did not buy the TV from Best Buy. I only bought the mount and mounting service. They we're quick and the TV was perfectly centered. They were friendly and professional.

The installers did a great job of installing the TV wall mount and mounting the TV to the mount kit. They also mounted the cable box so that it was out of sight and able to access the cable box signal.

Geek Squad - these guys have been to my house more than once, and always do a great job. Patient, professional, personable and experienced and competent. Always a pleasure. Thanks guys!

The team that came out to install my TV was wonderful! They were knowledgeable, friendly, clean, and even pet friendly! They did a great job on centering everything and answering any questions that I had.

The installation technician was very prompt, knowledgeable, personable, polite and quick to answer any questions we had.

they were great, they connected all m made sure it worked and followed up with a call

Best Buy’s TV Setup & Mounting service is fantastic! The technicians were punctual, professional, and knew exactly what they were doing. They mounted my TV perfectly and made sure everything was securely in place. They also took the time to explain how everything worked and cleaned up after themselves. Overall, a smooth and stress-free experience. Highly recommend!

Install team was very professional and knowledgeable. Install was quick and they answered any questions that we had. I will definitely use them again for other TV installs.

I haven't used the features Roku offers but I love the tv. Very clear picture and I look forward to using the features of the Roku part of it when I have some time.