Customer Ratings & Reviews

I had my 55 inch TV mounted in my bedroom. The Geek Squad installer checked in the day before and let me know the plans for installation and what time he would be here. He arrived on time and the installation was flawless. Very much recommend!!

Had the Geek Squad replace and install a new large screen TV. Showed up on time and quickly did the work. Programmed the remote and hauled out the old TV and boxes. Quick and easy !

The agent arrived on time and with a smile! He quickly mounted the wall mount and TV for an elderly disabled gentlemen. The patience and professionalism- knowledge of the TV features and settings and remote uses- which were incredibly important as the customer needed simplified use and set up! The agent kindly explained, listened and chatted with the customer not because he had to- because he was a true professional. Highly recommend! The level of service exceeded expectations for the customer and his family who purchased the tv and install remotely as a gift.

very good service on time and professional. the only drawback i ordered the wrong wall piece but they had the right one on board in there vehicle

My son Patrick said the installers were awesome and did a beautiful job. Geek Squad is always topnotch.

The technicians delivered, mounted the TV on the wall and setup the TV. Connected the TV to the internet etc..

They did a quick and great job setting up my new TV.

Delivered the new TV --- set it up ---- taught the wife how to use it ---- instructed and showed her all the options on the unit ---- helped her play with it till she felt comfortable operating it --- pack up --- cleaned up --- and said thank you for the business --- could not have sent a better person

They mounted my two 75 inch TV's with no problems.

Agents mounted TV quickly and explained all of its features clearly. In addition, the reviewed the importance of making sure I didn't accidentally purchase one of the streaming services that i didn't want.

If I could give ZERO stars, I totally would. 1. When I called to purchase and setup a mounting appointment, I was very specific in stating that my TV was 77 inches, going in drywall above the fireplace. I mentioned several times that I wanted the cords hidden behind the wall. The lady said ‘no problem’, the service includes hiding the cords. She emails me the receipt and I immediately tell her that the size of the tv she selected is wrong; she selected 55 inch and under when she should have selected over 65 inches. She tells me it doesn’t matter because they’re all the same price, so I just go along with it… 2. Appointment day is here. The window of service says between 7am-7pm. I haven’t heard anything from them all day, and when I call them at 6:50pm, they tell me they aren’t sure what happened, and that they may have to call me back in 24 hours to reschedule. I ask if they are going to compensate me for the day of work I took off as well as another day I may have to take off as well?? 3. 7:30pm rolls around and I get a call from a random number. It’s the contractor with geek squad who is supposed to be installing my tv. He’s 15 minutes away. He shows up, and he’s great! He’s kind, he explains that they are very busy due to the holiday season… I totally understand, I appreciate him putting in the OT to come and work on my home. He sees the TV and tells me the order was for a 48 inch TV, not a 77 inch TV… oh yeah, and he can’t hide the cords… WHAT??? So how am I supposed to put my electric fireplace back in the insert if the cords will be running through it? He explains to me that the lady who took my order should have told me I would need something called a power kit, and that it’s an easy installation to put that in the wall, but he doesn’t have one with him because he wasn’t given any details on scope of work I was needing. I don’t blame him, I blame the lack of attention to detail on the support staff. I essentially paid 270 bucks after taxes just to have someone come and place a few screws in my drywall and help me lift up my TV, something i could’ve done by myself in 15 minutes. Nonetheless, I was very kind to the technician at my home and slid him a tip on the side for the holidays. But I didn’t waste any time calling my bank to dispute and file a claim to get a refund for the services I did not receive.

1st smart tv and I an enjoying it. Installed quickly and then took me through the needed info especially the remote!

The Techs that put my television up did an excellent job. It’s secure & done clean. Well worth the money.

Used Geek Squad to mount two tv's in the past year and both experiences were great. Very efficient, on time and friendly. Would highly recommend.

The representatives mounted my TV and did necessary connections. On time service and quick. Great quality if service.

Segundo Castillo and his partner were exceptional, prompt, fun, funny, and very professional. They come highly recommended. They even walked me through quick tips on how to use my new device and answered all the questions I had.

The installers were professional, and efficient. I found them to be a huge source of knowledge about the tv I had purchased and did a great job explaining how to access the features of the tv.

Agents unboxed and hooked everything back up… they took the time to program our remote and show us how everything worked… all five stars!!!

Geek Squad support technicians are awesome! These guys are so good at what they do. We are so appreciative of their professional help.

Geek Squad did an excellent job of mounting the new t.v. and setting it up for me and getting rid of all of the trash.