Customer Ratings & Reviews

The tv was easy to set up. I did not do any adjustments to the picture. it is the perfect size for my bedroom.

Cam was timely, efficient, and extremely respectful and neat with the installation. He also took the time to show me all of features of our new TV. Outstanding service.

It was so nice to make the purchase and Have the Geek Squad professionally mount and install my tv's! They look great and function perfect.

The Geek Squad mounted my 85” TV with wireless cable box and two gaming systems. Everything looked and operated perfectly when they were done. And, they were in and out again quickly. Thank you for another job well done, Best Buy!

The Geek Squad came on time and mounted on the wall, our new Sony TV. They did an incredible job and I have complete confidence in their ability to do a quality install. Perfect!!

The guys did a great job of making sure TV was exactly where I wanted it. They quickly installed it in a short amount of time with no mess.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

Geek squad connected everything, mounted the tv and sound bar on the wall. went through the remote carefully pointing out the most important buttons. Everything went smoothly and is still perfect. love our new tv and soundbar.

they were great, they connected all m made sure it worked and followed up with a call

The service at purchasing was excellent. The Geek Squad members who came to install my tv were very helpful in all that they did in being sure the tv fully operated. They made sure that we understood all the basic things that we needed to keep it operating while we explored all of the options we have available.

They did a great job installing our heavy 85 inch TV

The Geek Squad did a fantastic job of installing and setting up my new tv. They were professional and so helpful in explaining my set-up options and how everything worked.

The installation guys were great. I am super picky about things being level and centered, etc, and they not only didn't act annoyed but were SO nice about making it perfect.

Geek Squad installed/mounted our TV to our brick fireplace wall, and did so in a prompt and professional manner, by explaining every step of the process. They respectfully wore their PPE the entire time and did so with no complaints.

Aaron and Rolando helped install the tv mounting to the wall and installed the ring alarm cameras. They were awesome. Went above and beyond. Really appreciate their professionalism and great service!!

Geek squad was great at installing our new TV mount. Arrived on time, quick with installation, and were tidy during/after installation.

Geek squad guys were great. Chad and colt went above and beyond Made sure everything would work and we were happy

Very professional and friendly. Showed up on time and did a wonderful job.

Love Geek Squad installation. The agents were on time, efficient and super friendly. They installed my TV and connected it to all my devices. They showed me how to use the different functions and removed all debris.

the wall installation was great It was done fast and professionally. Unfortunately the sound bar could not be used and we will have to purchase another sound bar