Customer Ratings & Reviews

Big shout out for the Agent who came today for mounting the TV. He has great knowledge, pleasant personality and super helpful. Would love to have him visit again if any other problem arise. :)

Great selection and service. Staff was very knowledgeable and user-friendly. Install team was awesome! Quick, easy and neat. Very polite, knowledgeable and focused. True professionals!

The Geek Squad was on time, respected my home and health requirements due to covid. They did their job, did it right, answered all my questions and demonstrated everything. Great job. I highly recommend Geek Squad.

The service guys arrived early and were in and out in 30 minutes. They were quick and accurate. Set things up perfectly. Tested connections and I feel super comfortable with my TV mounted. They did an amazing job!

The installation of my 75 inch Sony was done to perfection. The two men were very friendly and efficient. They were knowledgeable in what needed to be done. They also hooked up my surround sound. Everything was done to my satisfaction before they left.

The guy that delivered and mounted my TV was phenomenal. He paid great attention to detail and made sure I was happy with the mounting and set up before he left.

Outstanding service! The agent installed my TV and in wall cable management with awesome professionalism. Would definitely recommend to my friends.

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

Geek Squad service is phenomenal. I have high expectations for client service personnel and the were spot on. They were respectful of being in my home. They were courteous and extremely knowledgeable. Can’t say enough good things about them.

The mounting and installation of our new TV was accomplished in record time by the Geek Squad! They insured that all equipment was in working order, and removed all of the packaging along with the old TV.

The installation team was fast, friendly, and made sure the tv was positioned perfectly. Also made sure to set up tv functionality and showed me how to use it. Wish I had more for them to install.

These guys were professional and on time. They worked quickly, informed me of any potential problems, and cleaned up after themselves. I highly recommend the tv installation. In fact I may have them hang another tv for me soon.

They did a great job mounting our tv ,perfectly level

Fast and friendly installers. Took care of everything

The Geek Squad guys did an excellent job and even did more than expected. They made sure all the wires stayed hidden behind the TV once mounted on the wall. And then made sure I knew all the in's and out's with the remotes.

very satisfied with setup. great job and quickly done

Agents mounted tv, set up sound bar and speakers. They made sure I liked placement of tv, as well as everything was functioning correctly. Very pleased with the service.

The guys were professional and efficient. Lead technician showed me how to do the streaming. I would have never been able to set the TV up without them.

I bought a Samsung TV for my wife's new home office and the installation service. I also had to pick up a new cable box for the room. I must commend the techs, Marty and Carlos, for surpassing my expectations. During the installation, they found that the cable company assigned the wrong box to my account. They were able to determine this when the TV failed to operate after the installation. They patiently communicated with the company and completed the installation. I thought I was going to have to arrange a service appointment with the cable company before we would be able to watch the new TV. My wife and I sincerely appreciated this since we were having guest that weekend. Best Buy is fortunate to have employees like Marty and Carlos who put the customer first. I just want to thank them for taking the extra steps to complete the installation so we had the TV available for our guests.

Outstanding service and work by the Plano Best Buy Geek Squad team. I can't thank them enough; they went above and beyond to ensure my parents' new TV was installed perfectly, and they understood how to operate it. Overall, a pleasant experience.