Customer Ratings & Reviews

The team worked with ease and efficiency to get the job done. I was very confident in the work they did.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

fantastic service - quickly went to work and completed a challenging installation very efficiently. Very complete with app installation also. Answered all questions. So courteous.

The TV installers were great. They delivered 2 TV’s and mounted the one above the fireplace with no problem. They also unpacked the 2nd TV and hooked that up as well. The delivery was within 2 days of the purchase and the installation was quick and painless as well.

the guys came in and took down my old tv and removed the bracket and rehung my new tv. they were very professional and respectful of my property. great people

They got the work done yet left the issue on the other wall and I still need to resolve it. I had to push to get them to get a part I needed to finish the job. The new install looks awesome.

Geek squad connected everything, mounted the tv and sound bar on the wall. went through the remote carefully pointing out the most important buttons. Everything went smoothly and is still perfect. love our new tv and soundbar.

The 2 installers did a great job! The scheduling and tracking of the appointment needs some work. Install went smooth and they cleaned up all of their mess plus took the tv box away that i did not even purchase from best buy.

Put it right where I wonted it with no problem and had all the tools at hand to get the job done did not forget nuthin

Well I had 2 things done in 2 different locations. First in Hialeah Florida, wow this was a “Crew”. Awesome. Second was in Bronx, they we’re good as well. It’s just the first team awesome me. Question who can I talk to, in order to place a big complaint????

They came and knew exactly what to do and gave recommendations when asked. They cleaned everything before they left. Great experience!!! If only every company worked as well !!!!

The geek squad arrived on time and completed everything they were asked to do with professionalism. Answered all questions,removed old tv and cleaned up. Very happy with the results!

The two installers that came out to hang our tv did a great job. They noticed right away we needed a different mount because of how our outlet was placed which they sent someone to get. They were here for 2-3 hours, worked great together and centered it perfectly on the wall.

Alfonso and Aleena are fabulous! They are a great combination of professional and personal. I would refer the Geek Squad to my friends and family because of them.

The agents were outstanding, professional, courteous and very knowledgeable. They took the time after the installation and set up to instruct or guide me in the use of my new LG TV. Thanks!

The guys that came out were very friendly and knew exactly what to do. They cleaned up after installing the 85” TV on the wall.

Knowledgeable good customer service appreciated they wore booties over their shoes

The Geek Squad mounted my 85” TV with wireless cable box and two gaming systems. Everything looked and operated perfectly when they were done. And, they were in and out again quickly. Thank you for another job well done, Best Buy!

Excellent service!! Efficient and professional!! Clean up after mounting television.. Would highly recommend Best Buy professional service for mounting television equipment…

The agents came and mounted my tv pretty quickly. They were very nice and friendly. They also took into consideration on how high I wanted my tv to be. Overall, I received the best service with Geek Squad and will be using them for future needs.