Customer Ratings & Reviews

Techs came in and figured out what I needed and what was not needed and set everything up in a very short time.

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

They guys who installed were amazing and helpful. They measured everything perfectly. I hope to use them again.

Fast, efficient and professional. Called prior to make sure all the equipment was purchased. When above and beyond to make sure TV was installed correctly. Will use with the purchase of my Next TV. Was a third party company.

Best tech install team around!! Geek squad kept me updated on their arrival, took extra care to prevent any damage to my home, and installed my new TV without issue. Will definitely use them again in the future.

The two installers that came out to do this installation were fabulous! They were friendly, professional, and explained what they were going to do every step of the way. As far as the work performed, they did a great job considering all the complications that came up.

I used this TV while I was waiting for my replacement for a broken one and it was great. It's going in a camper so really can't say anything more at this point.

I had a difficult dismantling my old system before the installers got here. They got here n Wam Bam it was up and running in no time. Definitely recommend Geek Squad install team, at least the guys that set my TV up.

Great job by squad They were very helpful answered all her questions took out old unit,I would definitely use the geek squad again the general manager of the Framingham store was terrific and the sales department very helpful.

The money spent to have my television set up and programmed by a professional was well worth it!. The men knew their stuff and were very professional. They explained everything to me, cleaned up everything and made sure I was satisfied before leaving. They were great!

They were courteous, knowledgeable, and efficient in installing and setting up my 75” TV

The Geek squad mounted a TV that we moved from another home in our Bedroom. It was a 65" TV and they did a great job of mounting and connecting it. Even did a little trouble shooting when the cable TV did not want to fire up properly!

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

The agents did an excellent job mounting our TV. They were friendly, very helpful, and willing to work with us on the exact position that would serve us the best. Very pleased with product and service. Would highly recommend.

They installed my TV quickly, and showed me how to use the features. They hooked up my remotes and everything works great. I love Total Tech it’s so worth it to have it!

Why install a huge 85 inch TV yourself and risk breaking it when these guys will come and install it. Totally worth the value to not risk breaking high value items.

Knowledgable and friendly installers made the new T.V. sing! Walking me through all the set up steps was invaluable. Love how I know it will be done correctly every time!

75 inch TV mount in Family room. It was quick, well done and looks great

Outstanding service! The agent installed my TV and in wall cable management with awesome professionalism. Would definitely recommend to my friends.

My wife and I purchased the LG 86"LED tv, The Geek Squad installed it and it is perfect! The picture is clear the sound is great and the Geek Squad's installation was level and they answered all of my questions. Thank you!!!