Customer Ratings & Reviews

They called in advance of coming and did a great job mounting our 82 inch TV. They explained everything thoroughly and we are very happy with our purchase and install.

The young man that mounted the TV, was on time, very professional and did an awesome job! I would definitely recommend this service! Thanks!

The set up crew did a great job ! Very efficient and timely in set up .

The team was on site at the specified time. They answered all our questions, and walked us through the installation of the TV in our garage. Great work and will use them again.

Works very well, still too paranoid to wxtend fully with new tv on it but im sure it would have no problem. The installer hung fom it to show me how strong it is before installing tv. I expected top performance for the price, and it seems I get it. Moves VERY smoothly and easily.

Phillip & Andrew were a good team. They measured and installed the in-wall speakers, pulled all of the cables, and routed then to the AVR. Lastly, they did a really clean tie-up of all of the cables. They were equally effective with installing the TV mount and hanging the TV, a 77" Sony Bravia. This is not easy, especially in existing construction. They were well organized and communicated professionally. And the end result is terrific. I look forward to having the two of then back for our additional TV purchase and installation.

Bang up job mounting my new Frame TV. The guys were knowledgeable, courteous and helpful.

good frame tv best of best , size is best fit to wall it looks like painting piece wow !! Very happy

The TV and the mount are older models. The space Where I won’t the tv mounted was along side the window and in the corner of the room. So it turned into a job well done!!!!

The installers did a great job of mounting the tv. Not happy that they recommended putting an outlet behind the tv as it was unnecessary. I didn’t realize it was unnecessary until I went to install the sound bar. The hdmi cable would have been better concealed going directly from tv to sound bar. I still need to connect the cord to the surge protector. The tv cord would have reached the surge protector without the need of th outlet. I’m still going to conceal the wires with some plants or something.

Picture quality is Perfection. Love my Samsung 75” smart TV

We were so excited when Geek Squad arrived to install our new television. Everything started out well - they sat us down and marked where we would like the television. Then they told us it would be loud and we might like to leave the room for a bit. Our setup was fairly simple - we already had the outlets on the wall - we just needed the TV unboxed and mounted. After they had the TV mounted, they had us come back to go through some of the setup. This is where things grew uncomfortable. One of the installers was glued to his phone. I had to ask the other to look away while he instructed me to input passwords for my various accounts. The installers were supposed to walk us through the features of the television. This part was done very quickly and not terribly well. For example, they asked if we wanted the camera installed. We asked what features the camera offered and they told us it was there to "spy on you." It turned out that the camera has multiple features, including adaptive brightness and contrast, auto-sleep when no one is in the room, and alerts if you are too close to the TV. They would not connect other devices as "it wasn't in the work order," which meant the promised cable management did not occur. The only cable connected was the power cable for the TV, which we later realized was forced under the mounting bracket instead of using the cable tie on the TV. We had a difficult time easing it out. This is not cable management. They took the TV box and we waited for them to return, assuming we had to sign paperwork. They were gone. They left a huge mess - drywall dust all over the mount, baseboards, and floor; fingerprints on the TV. We cleaned up and later finally sat down to realize the TV was too high. We went to pull out the TV mount to compare to the location of the outlet and realized they must have assumed the TV had the mount in the center because the TV was ten inches higher than we discussed. We also noticed multiple holes - they left 5 popped screws, two were left sticking out of the wall (the others still under the paint but bulging). They only installed 4 screws, ignoring the holes in the vertical bars which were meant to be used. The fact the mount was installed with fewer screws and on top of the outlet caused the drywall to bulge which pushed the outlets away from the wall. The mount itself was not even flush with the wall at all four corners due to being over the outlet plate. Furthermore, because the mount was on top of the outlet, the TV cannot be fully recessed - the plug will always be in the way. There was a "goodie bag" left on the couch; this contained panels that should have been installed on the back of the television, additional screws that should have been used on the mount, the metal feet for the television, the camera, and more - all tossed in the same oversized bag. We called to explain the issue and set up an appointment for another member of Geek Squad to come out to review the damage and determine what could be done. They sent out the same duo, who got defensive. The main guy told us we wanted it that high (we didn't, the second guy finally admitted to it), that the mount will never fully recess anyway (it will if there is nothing blocking it), that "this is what walls do" (strongly disagree), and that "you can just paint over the holes" (that's not how holes work). They decided to unmount the TV and wanted to mount it elsewhere; we requested they leave it off the wall until the damage could be reviewed. They left another mess and departed. Once the mount was down, we identified that they had drilled extra holes, clearly not measuring appropriately during the initial install. We contacted Best Buy again; at this time, they opened a claim with Sedgwick and told us we could call again to reschedule the mounting once the repairs were done. We spent a few weeks working with Sedgwick and various contractors to get quotes before we all agreed on one contractor to perform the repair. Sedgwick reimbursed at that amount and the wall was (mostly) repaired - there is still a bit of a bulge by the outlets, as there is a metal plate behind it that could not be better secured without a larger effort (and dollar amount). After the repairs were completed, we contacted Best Buy and explained that we no longer felt confident about proceeding with this install and would like the service reimbursed. We were then passed along to another department and had to explain again. We were told we would hear back within 24-48 hours. A week later I started again. The first customer support agent directed me to the Geek Squad contact page and disconnected. I went through all this again for a fourth time and heard the same thing - 24-48 hours for a callback. I finally received the callback today and the Geek Squad agent informed me that since a Sedgwick claim was opened, they no longer handled refunds; if I wanted the mounting service refunded, I needed to include that in my Sedgwick claim. I explained that Sedgwick only handles the damage repairs and that we were told to work with Best Buy after the repairs were complete. He told me he could do nothing at this point. I explained that the Sedgwick claim had been closed at the cost of repairs and he just apologized. Absolutely the worst $250 I have ever spent, simply for the pleasure of spending 2 months going between Geek Squad, Best Buy, Sedgwick, and various drywall contractors to end up back where I started but with a slightly worse wall. I am also unable to return the mount as it is used and without a box (as they Geek Squad agents took the box with them).

The last TV we bought we had the Geek Squad install the wall mount & TV bracket, run the wires behind the wall, hang the tv and mount the sound bar!! They did such a great job, we are having them come back to hang another TV we bought from Best Buy!!!

Guys were great, fast and efficient!! Installed the bracket and T.V. then helped with my WIFI set up...Fantastic!

The agent mounted my tv and connected my devices fast and efficiently

The TV was delivered and set up professionally. It was wall mounted perfectly. All the functions were shone to me to be sure I was able to use the TV and enjoy ALL that this TV has to offer. I could not be more satisfied or expressed with the time it took to set it up and have it working properly. The guys are provessionals. Thanks! Could not ask for anything more.

The two agents that installed my TV, wall mount, surround sound bar & mount were amazing!! They were very informative, professional but friendly!! I would highly recommend to everyone. I have them coming back for additional work!!!!

Everything went perfectly. Knowledgeable, helpful & professional visit. Would use again and recommend to others.

Quick easy and no problem. Great service highly recommend..Go Geek your's and be happy like me. Had to buy a different mount which they had on hand.

Courteous and respectful and knowledgeable and cleaned up after themselves great job