Customer Ratings & Reviews

The agent, Nathan, delivered and installed my new TV and connected the devices that were viable. My DVD player is old and did not work so he looked up the SKU number at Best Buy so I will go in and purchase a new one.

The gentlemen who installed our TV were excellent. Very positive, helpful, provided good information about the TV and it's setup and how to use it. They even checked back twice to see if everything was ok.

On time, pleasant, efficient, neat, and thorough. Very satisfied with the service

The Geek Squad kept me informed of when he would be here. Was pleasant and careful with my furniture. He swiftly & expertly connected all my devices, made sure they all worked properly and made sure I understood everything.

I purchased a TV they brought it they mounted on to the wall. They set it up and they took the old TV all because I’m a total tech member.

The service is excellent for the price and was also done by a well qualified technician in a very short time.

Our installation was perfect. Aleksandr was great about what needed to be done, and helped me get the correct equipment. I’m thoroughly impressed.

The mounting to my wall is strong and sturdy. The installers were nice and they made sure my cords were not showing or hanging out.

The agents were friendly, efficient and informative. They answered all of my questions and I’m thrilled with my new 50” television.

Geek Squad service is phenomenal. I have high expectations for client service personnel and the were spot on. They were respectful of being in my home. They were courteous and extremely knowledgeable. Can’t say enough good things about them.

First off, the two gentlemen arrived right on time! Such a rare thing these days. They worked efficiently and like a team that has been together for years. Also, they wore their masks through the whole job. I never felt uneasy about having them in the house. The job went quickly since I already had the mounting equipment installed from my other tv. All they had to do was remove the old one and hang up the new one. Most of the job was in setting up the new tv to the cable, setting up the remote, etc. I gained so much knowledge from them as to what the new tv offered, and what services I could now access and how to access them. But one of the best parts of the service was that they took away the old 55" tv! That was the icing on the cupcake. I highly recommend the Geek Squad.

The Geek Squad tech, Sean, is an ASSET to the Best Buy's Geek Squad team!!! He was extremely professional, thorough, and installed our TV with such great care. This is my first time using Geek Squad and honestly it has been a wonderful experience. Sean is also very knowledgeable about TVs, its setup, and associated settings. We has multiple questions and he answered all of them in detail. Sean knows his stuff. I was pleasantly surprised he knew so much. He even followed up with us to make sure we are having a great experience with our TV and everything is working per our expectations. Simply put, Sean is the BEST, and I MEAN, THE BEST, technician we have come across!! Best Buy, you need to give Sean a raise!! :)

Geek Squad, Charles & John, arrived to our home and installed a 75” TV. They were extremely professional. Charles called me the day before and the day of my appointment. I had an existing TV mounted and he and John took it down, assisted me in putting it to the side and installed the new TV no issues. They put back the soundbar, cable box, DVD player and XBox. I could not have been happier. Charles and John were a really good team. I appreciated them wearing shoe covers and being very careful in their entire removal and set up process. They had to work around a million kid toys and I appreciate their understanding as I went a little quarantine crazy with kid stuff everywhere. Thank you Charles and John! You were stellar.

The installation of my 75 inch Sony was done to perfection. The two men were very friendly and efficient. They were knowledgeable in what needed to be done. They also hooked up my surround sound. Everything was done to my satisfaction before they left.

Frank and Andrew were true professionals. They mounted the new Sony TV on the existing wall bracket. They plugged it in and made sure it worked. Very efficient!

The Geek Squad installed a wall mount, in wall hidden cabling and my LG TV. They returned later to replace the 65" tv I had bought with a larger one, when I decided to upgrade. Both experiences were excellent! The Geek Squad members were friendly, professional, extremely helpful, and exceeded my expectations.

The Geek Squad installed the TV mounting bracket and mounted the TV and hooked up wiring and the wires. They set the system and gave instructions on how to use the system. Very satisfied. Highly recommend the Geek Squad.

The 2 gentlemen arrived and installed my tv in a timely and pleasant manner. I have since relied on them to answer two questions for me and all the questions were answered promptly and to my satisfaction.

The Geek Squad did an excellent job installing the 55" TV from LG. The picture looks great and it only took them less than 1 & 1/2 hours to install. The two installers were very helpful.

The service was first class and the tv looks awesome! The agents taught us how to use it, and showed us the features of the tv. We couldn’t be happier!