Customer Ratings & Reviews

They did a great job. Helped set up additional electronics that were purchased as well. Geek Squad + Total Tech is absolutely worth it.

The Geek Squad did a great job installing our 65” Samsung QLED TV and sound bar. The lead tech diagnosed and fixed our router issue. They were on time, efficient and professional.

The agent mounted and connected our tv. He then went over the use of the remote. The agent was very friendly and efficient. He deserves the best rating possible

had a tv and bluray w/ speaker system from best buy that I setup myself several years ago, for the past several years, could never get the audio lined up with dvd or bluray movies. When I upgraded another tv setup w/ best buy, I got offered the Geek Squad installation services, best money (and modest charge at that) I spent out of the whole purchase was having them come restore the connections on the older system, they found where a wire had broke on one of the speaker connections, and - tidy'd up the entire cable connections into a very respectable and more functional audio / video experience. So happy with the results, very pleased with Best Buy and Geek Squad. They sent two guys out and they were very polite, professional and expedient. Thumbs Up all the way!!!

The Tech was there right on time. Was respectful of my house and things and did a great job of mounting the TV and connecting everything. He also helped with some adjustments to the TV that helped quite a bit. Excellent experience.

They came on time, put the tv right up where I wanted it and even had some items on their truck that I wanted purchase for my new TV. They were GREAT

Great tv for a great price. All the bells and whistles and great picture and sound. Geek Squad did a great job hanging in my master bedroom.

The mount was changed, the tv hooked up. Everything went smooth and the service was prompt, friendly and efficient!

In depth questions before they made the delivery so they can plan accordingly. I received a call with plenty of heads up and they made sure everything was setup how we wanted it.

The guys were experts and did a great job installing my tv. It's up high on the patio and they handled it expertly.

Both the original two-man team (TV had a defect and had to be replaced) and the second team were fast, professional, delivered, set-up and programed everything for me!

The agents mounted my TV in no time above fireplace and cleaned up all debris. They connected my devices and saved all active apps that we use. Showed me how to add more as well. Great experience!

Our Sony 65 in OLED was mounted above our fireplace. The Geek Squad technicians were knowledgeable and professional. They did and excellent job.

Technicians were professional and made sure to mount item where it supported the best viewing in the room. Very impressed by skill and service provided during the install.

We are completely satisfied with the install and set up for our tv. Very professional and eager to get everything just right. These guys know what they are doing. They made sure we knew how everything worked since this was our first Smart Tv. SONY XBR65X900E

They did a wonderful job. Quick clean and professional

The Geek Squad team from the Gurnee, IL store was great. They were very cheerful, had a great attitude and were very knowledgeable. They arrived on time, worked fast and set up everything as expected.

Enrique and his partner (sorry I can’t remember his name) were the best thing that could have happened to me, I have been enjoying the set up arrangement, they eliminated extra wires and all of the devices are working perfectly.

There is a reason you want this service. William was amazing, and provided great service and much value add to the purchase and experience.

Great Service & Very professional & Dependable! I will be recommending for sure. Thank you again.