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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 478 Showing 9,541-9,560 of 38,692 reviews
  • Rated 5 out of 5 stars

    good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well , picture great only disappointment is need to add a fire stick to get internet on TV Geek Squad was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installment was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and his partner did an excellent job installing my TV. He was very patient and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done, satisfied. Expecting to purchase a new surround sound system and have Alex settings it up. Very pleased with his knowledge of products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TVs look great on the wall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 5 TVs throught the house. They were professional and timely. One installer made a mistake and cut out some drywall where a beam is located. The dry spot was poorly covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted in a perfect place, it was a very easy and fast job the guys did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ver professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the geek squad install. They were efficient and timely. I would recommend again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected the television and provided hands on instructions of operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing my wall mounted TV and sound bar. They also observed all the proper CDC recommendations for keeping safe during the pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    please check other review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please check out my other review for all details! they mounted 3 things for me and did a beautiful job without question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Austin!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th geek squad was great and efficient in installng our wall mounting arm for the living room TV! They also reviewed the settings on the TV and found it had not been set up properly so they kindly took care of the issue and the TV programs look amazing now. Highly recommend Austin and his help in taking care of our tech issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video equipment installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed my video equipment were awesome. They took there time and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch TV hung on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are good , neat and very professional. In the future if their is a electronic job that has to be done I’m calling the Geek Squad. They did a fantastic job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and they kept everything clean throughout the installation! I would highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install tv on wall in bedroom Geek squad installer did great job left no mess took care so no wires dangling!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lack of customer service and courteousness.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will start by saying I am giving two star for this one appointment I had and not for the entire Geek Squad team as I have had an awesome experience with you guys before. On 12/28, The guys came with a very negative attitude to replace the TV that was mounted by the awesome team on 12/20 . Thank God they were at least able to to mount the TV right but were struggling and were all over the place. I requested them to try and mount the sound bar for me and one of the guy straight up said no without even letting me finish the sentence. He came up as rude in the beginning and said he is there to just mount the TV. No courtesy no politeness and no regards to the customer service experience. I felt like I have met a different team and not the Geek Squad as my experience with the other team was very pleasant. The previous team on 12/20 had offered to mount the speakers as I did not have the mount at that moment. but the guys who serviced my place on 12/28 did not even try to make an effort to be polite and at one point he even said he will stop the mount if I am not happy. I have never experienced it before. I am giving two starts and not one because he at least got the TV standing straight. Not a pleasant experience at all.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Great TV Wall Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my television & was very courteous, thorough & quick. Removed all trash from the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job hooking up my new TV and receiver , cleaned up after they were done.I would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out to set up my tv was very professional and knowledgeable. I should me how to used the features on the tv. He was very patient and he made sure I was satisfied with everything before he left. I beleved his name was Landon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING SERVICE!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our entire install was a success. The mans name was Joseph...and he arrived on time-and stays until the project was 100%. It was a long day-Buy he got it done. Completely satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with the agents that mounted my new tv. very polite, explained everything that even i could understand. great to work with!!!!!

    I would recommend this to a friend