Customer Ratings & Reviews

Geeksquad has never let me down. Although I’ve unfortunately had bad luck with very high end Samsung TVs, Geeksquad has always tried to go above and beyond for me.

People who install was good professional. They are amazing and install perfectly and it looks good on my wall for watching shows

Agents best service anything you need they will get it done

Geek Squad on-site service professional and complete: installation over fireplace including new Samsung 65” TV, mounting equipment and soundbar, all from Best Buy.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

The young men, Andy and Erin knew their stuff. Very efficient, knowledgeable, each one did different things to set up mount and put TV on mount quickly.

Best Buy guys did a great job hanging my new 85 inch TV.

Awesome. The Geek Squad Guys are quick polite, and really know their stuff.

The agents mounted three tv’s and did a fantastic job, they were courteous, friendly and professional.

They had a tough task for where we wanted the TV but they got it done and it looks amazing. They were very professional and I will always have Geek Squad come hook up my tv whenever I get a new one.

The agent was very polite and unmounted my old tv in seconds and installed the new TV with absolutely no problems in not even 20 minutes. Completely happy!!

The guys were great ! They were quick and very informative. Kam was very friendly and explained everything. Help me setup all my apps.

On-time, knowledgeable, respectful of property, helpful, overall awesome!

The Geek squad member could not have been any better. It was a GREAT experience. He got everything working and explained everything to my wife and I.

The guy was very professional and knowledgeable. He was honest and service was prompt. Highly recommended.

My Geek Squad (Victor and Kelsey) were very friendly and answered all my “senior” questions. Very pleased with setup of TV and sound bar.

They did a great job mounting and installing my new TV. Very pleased with their work.

Very nice installers, very helpful, 2 great guys. Helped me determine the best location to place the TV. Excellent.

The mounting went great. The apple box was paired to the new tv.

The crew that came out were absolutely fantastic. They did a awesome job and were all very friendly.