Customer Ratings & Reviews

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

James L. from the Geek Squad was great. Fast and efficient installation and was very helpful and patient demonstrating the operation of my TV & Sound system. Great experience!

Highly recommended at Best Buy, made decision to purchase the upgraded mount. A great choice!! Is ideal once installed at the house and allows room to size up with next TV.

We had the Geek Squad in to set up our entire house with TV’s, sound, and wifi. They did a superb job of getting everything installed, looking good, and expertly explained.

The agent was very professional and kind. He was precise on his work. We were extremely satisfied with his work.

AMAZING, WONDERFUL, EVERYONE SHOULD GET A RAISE. ALWAYS USE GEEK SQUAD.

Geek squad did a great job and install looks very professional.

Installation went quick and they even went over the TV with me.

Very professional and he knew his business. Great overall

The agents that installed my tv did an awesome job. They setup the tv and connected it to the surround sound system and made sure that all funtions were working . Hightly recommend the service

worked on his own no assistant with him till the job eas nearly over. then help arrived. both guys from the geek squad were professional and pleasant would definitely recommend

Smooth and easy /Cleanup was done and all boxes removed.

The guys were very professional and did a great job in a timely manner.

We had three different Geek Squad Installers for the process of installing one TV that we returned, installing a Denon AVR receiver, and installing the replacement TV. Two of the installers were excellent, but one installer talked down to us, made some questionable recommendations, and walked out without satisfying our needs with respect to operating the system.

The Geek Squad did an excellent job of delivering & mounting our new Samsung TV… They went the extra mile when showing us how to operate our new TV!

The guys that came to mount my TV was nothing short of AWESOME. They took the time to set up the TV and explain to me all the bells and whistles.

Best Buy did a great job with our wall mounts they were patient with the adjustments I asked for and had good customer service!

They did an excellent job. Very polite, helpful and attentive. I had a horrible experience with my washer dryer purchase, however, the TV mount experience was excellent.

The agent mounted my tv & also connected the SpectrumT receiver box

The Geek Squad was very professional and patience when questions was asked.