Customer Ratings & Reviews

Good Job , just where we wanted it, timely the app let us track the progress of the installation crew… aweso e

Service was great and efficient. Geek squad installer was knowledgeable.

The two gentlemen who came over were on time they were efficient they were kind, and they got the job done in a timely manner. It would’ve taken me at least a few hours to get that TV on the wall was on the wall within 20 minutes.

The agents were fantastic! Set up quickly and were so nice. The color on my Sony Bravia are brilliant and I love it❤️. Had trouble w sound but they fixed that right away.

The guys were great! We had them back multiple times due to changing our minds with sizes of tv and color of the Sonos system. I’m sure they hate us by now, :/ we love them though and appreciate all they have done for us.

The agents who installed my 75 inch television were very professional, quick, and very knowledgeable in their duties. I would recommend Best Buy’s Geek Squad for installation any day.

Fast and prompt service, came on time and answer all questions and concerns.

Everything was perfect. Would recommend Best Buy for such items and services.

Impressed with the quality of people and service. Can’t say anything more.

Kevin and Chip did an amazing job with the mounting of my 85" Sony Class X900H Smart TV. Behind-the-wall concealment makes the everything look extremely clean! I will never use Puls or Thumbtack again! Always impressed by the professionalism and knowledge of the Geek Squad teams Best Buy sends out! Thank you!

I paid $250.00 for installation of my new 65" Samsung TV that was installed in the wall mount on 9/9/24 upside down and it is slowly sliding out of the mount. When the contract guys left they told me not to touch or move the tv. I checked the wall mount without touching it and saw that it was coming out of the mount. I called & made an appointment for it to be redone with a new wall mount & scheduled for 11/4/24. I called 3 times & was told each time they were on their way - THREE TIMES. I waited NINE hours. No call & no show. I made another appointment and they told me Mon 11/11/24. I called after several hours waiting for a call of what time frame they were coming. Then, I was told the guy was out sick and possibly out for a week and they would try to get someone to my house asap. About 30 min later I got a call and they hope another team will come (1:21pm). Again, no show & no call. I have taken pictures showing that it is close to falling. All the wires are in my wall and it will cause a whole lot of damage to my house when it falls. There are two big construction projects near my house and they are blasting rocks that shake my house and neighbor's houses. This shaking is causing the TV to slide further down from the stim with one small bolt holding it. In addition, one guy from the first team did not have a hand UNDER my old 55" TV as they lifted it up off of the wall mount and the TV came crashing down on top of my glass-top credenza. I was going to give that TV to my family as they are in need of another TV. But, that is out of the question because it is now destroyed. Does anyone at Best Buy care?? I am in my 80's and have lost total faith in Best Buy. What has happened to this once wonderful company that I have been buying all my electronic products from for many many years?

The agents were very professional and explained what they were doing every step of the way. They even spent time with us to make sure we understood how to use our remotes. We love our new TV setup!

The agents were professional and helpful. They installed both TV's but one thing they did install the mount to close to an outlet and the mount is leaning and will need to be fixed.

Guys were on time and great. Very Professional. Would use the service again and recommend Geek squad to any of my friends. Thanks Best Buy.

The team that I stalled out tv did a great job. They took their time to make sure everything was done right and level. Very professional and courteous.

Two gigs installed the TV in a timely manner seemed very knowledgeable answered all my questions.

Expensive way to go, but they got it done the right way

The two techs arrived on time and looked very and acted very professional. I showed them where the tv was to be mounted and they went right to work. In less than 45 minutes they were done. It looked great. I would highly recommend Best Buy techs for your job. Great job!

Recently remodeled our house. I wasn’t comfortable putting holes in my new drywall so I scheduled the professionals to come in. They had everything measured, marked, drilled, installed, and cleaned up within 50 minutes. I’m scheduling them to come install my basement tv’s this week. I’m satisfied with the exceptional service they provided!

The agent installed my t.v on my wall and Connected the wires