Customer Ratings & Reviews

What a great set up experience very nice and knowledgeable crew.

Fast and friendly service. Installed my tv without any issue. Thorough walkthrough.

They connected the TV and put it on the wall. Everything looked fine, the picture and sound were great. Over the next few days I noticed that the wall mount, which pulls out and rotates was not holding the TV straight. I pulled it out as far as allowed and had to tighten every adjustable screw and fastener that was holding everything together. Yes they installed everything but didn’t tighten anything. What could have been a disaster turned out ok. Do check and look at everything that was touched before signing off on the installation...

The team that came to install were true professionals. Very friendly and knowledgeable. Took care of the installation of 3 TVs and 2 cable management boxes in a record breaking time. Looking forward for them to come back and install my last 2!!!

The agents mounted my TV and connected to all devices.

Hello Best Buy, It's unfortunate but the TV mounting and installation on 7/13/23 was not completed. The Best Buy crew (Tyler and Michael) that came out to my home on 7/13/23 to mount a TV and install in-wall power ran into an issue with a support cross member inside the wall. They couldn't fish all wires down the wall because of the support cross member and couldn’t come up with a reasonable solution so they walked away from the job and suggested that I hire an electrician or contractor to complete the work. Now I have two holes in my wall, an incomplete job and the installation crew washed their hands of all responsibility to complete the work. FYI - I had a Pre On-Site inspection on 7/6/23 so if there were any issues about installation, mounting of the TV or in-wall power, they should have caught it then on 7/6/23 during the Pre On-Site inspection. I returned to Best Buy on 7/13/23 at Santana Row and spoke to Kyle Supervisor. He gave me a partial refund on the in-wall power installation. However, I still have two holes in my wall, an incomplete job so why should I be held responsible for an incomplete job that Best Buy promised they could perform. Again, I had a Pre On-Site inspection on 7/6/23 where suggestions were given on things they could and could not do (i.e. couldn’t install in-wall speaker cables, couldn’t install full motion TV wall mount etc.). They inspected the wall and everything was okay. There was no mention of any issues from Best Buy Adrian that they couldn’t install or complete the installation of the in-wall power unit. Furthermore, I noticed online it states the in-wall power installation was cancelled, I didn’t cancel any work! The installation crew ran into an issue and that’s the reason for the in-wall power cancellation. On Friday 7/14/23 I called Best Buy support and spoke to Steven concerning my issue and after approximately 1 hour was referred to David Supervisor. David and I talked for approximately 15 minutes then he referred me to a Store Manager that he mentioned would call back later that day. However, I didn’t receive a call from the Store Manager. Here’s a few suggestions to complete the work. Have a highly experienced Best Buy employe come back to my home and complete the in-wall power installation or reimburse all cost to hire a contractor to complete the in-wall power installation. Furthermore, my overall rating of the work performed is justified because the work promised by Best Buy was not completed! Regards, Anthony K Arrington

Austin, the main tech, explained everything step-by-step before he mounted the TV on the wall. He also went above and beyond with options for cord management. I highly recommend his work!

They mounted my gaming monitor fast. Took less than a hour.

Geek Squad installed the 65” TV pretty quickly. They were very neat and cleaned up after themselves. They even put my old TV where I wanted them to put it.

Agents mounted television and soundbar Very professional, went above and beyond to explain what they were doing and made sure everything was working properly.

The crew was skilled and quickly and professionally installed my 65 inch TV. They were neat and informative. Maybe they could have taken a little more time to review how to use the smart TV and how to get to Betflix etc. The talk was over almost over before it began.

People were very nice answered all the questions asked

For what was done, Techs and work were perfect. BUT, I was supposed to have the AV/Stereo install as a part of this purchase. Tech said they would get back to finish job. When will that be ?

Technician was knowledgeable, efficient and patient… Sales woman had same attributes! Very pleased with our purchase!!!

It’s a bit pricey but they did a great job and were able to figure out wifi issue with tv.

The geek squad team did a great job, arrived on time, completed the work quickly, and demonstrated system use and capabilities.

The Geek Squad did an amazing job mounting my TV's

Stephanie was the primary installer. She was prompt, courteous and very skilled. Once the TV was mounted she and her helper completed the setup and answered our questions.

Kevin was very professional and knowledgeable; did a great job.

Good final results, had many people swapping in and out of the process due to the original installer calling out for the day. Overall a success after a follow up visit to give clarification on the install. 83” OLED Living Room.