Customer Ratings & Reviews

The mount is exactly what I wanted it to be it actually moves around my TV and makes it better for my TV experience!!!!!

The Geek squad folks really knew their stuff. Thanks

Stephanie was the primary installer. She was prompt, courteous and very skilled. Once the TV was mounted she and her helper completed the setup and answered our questions.

They connected the TV and put it on the wall. Everything looked fine, the picture and sound were great. Over the next few days I noticed that the wall mount, which pulls out and rotates was not holding the TV straight. I pulled it out as far as allowed and had to tighten every adjustable screw and fastener that was holding everything together. Yes they installed everything but didn’t tighten anything. What could have been a disaster turned out ok. Do check and look at everything that was touched before signing off on the installation...

Did a very professional and clean job you can tell he enjoyed doing his Job

Ryan and Thomas are amazing technicians. They are courteous and have great knowledge and even helped me order a sound bar while they were here.

Great job wall-mounting my new 55" TV, making all the necesary connections, and giving me really clear instructions for using the TV.

The crew was skilled and quickly and professionally installed my 65 inch TV. They were neat and informative. Maybe they could have taken a little more time to review how to use the smart TV and how to get to Betflix etc. The talk was over almost over before it began.

Amazing people. Considerate and funny!!! Explained everything. We’re quick and timely. J can’t say enough good things.

The squad were very professional and quick. Answered all questions asked and deminstrates how things work.

The Geek Squad did an amazing job mounting my TV's

The guys came prepared. They asked how high or low i wanted my 75" TV mounted. They were professional and quick, but also did quality work.

Matt was great! Showed up on time and had the TV mounted and operating in no time.

Good final results, had many people swapping in and out of the process due to the original installer calling out for the day. Overall a success after a follow up visit to give clarification on the install. 83” OLED Living Room.

My service was handled by personable professionals who didn't mind me saying things like "a little to the left...ok...a little to the right... perfect." Great overall service!

They were very professional and punctual. They were also very friendly. The installation was smooth. I would definitely recommend them.

They were on time, quick, and professional. They cleaned up their work area before they left.

My first time useing Geek squad. On time rolling in deep. Professional experience. I will be using them to to my needs in my home as long as i live. Great job guy's. See u all again when you set up my home camera's. Thank you.

They installed the TV mount and TV and made it operational. They were polite and very professional in their work. Their service was excellent.

NOVEMBER 2022- Hired Geek Squad to install LG 70" tv that was not purchased from Best Buy. The TV screen got broken during the process & a claim was initiated by the mgr at our local BB store. The wall mount was already on the wall over our fireplace. They just needed to remove the old TV & hang the 70". Our original TV was still fine and had been purchased.delivered, and installed by Geek Squad a few years ago. Fine job back then. Surely intended to keep the old tv & put it in a guest bedroom. In the process of Geek Squad removing the old TV, the screen got scratched ! During that process, I had gone outside to a storage bldg to get the stand for the old tv. When i came back in, I saw the scratches & mentioned them to Geek Squad installer. My comment got ignored. My security captured most of activity during their visit. There are videos of them using a hammer on the back of the new 70" tv. So, this claim has been ongoing since their visit on Nov 10,2022. I sent just a few of the security videos to the claim dept rep & never got a verification of herreceipt of them. I had probably 30 more to send, but didnt til I knew she was getting them AND HAVE STILL NOT GOTTEN THAT CONFIRMATION. Then a couple of days ago I got am email from the rep offering $100 for the “INCONVENIENCE” OF THE BUSTED NEW TV (Geek Squal rep’s word for it) and $100 for the scratches on our old tv. That older tv is at least watchable so we might be able to live with that $100. For 20 years Best Buy has been our favorite place. TVs, computers, printers, cell phones, just about EVERYTHING ! The day Geek Squad showed up, I had a brand new 70" for them to install and a perfectly fine 55" tv ( NOT SCRATCHED) in use in my living room. When Geek Squad left, because they evidently didn’t know how to reconnect the Dish TV coax to my original tv, their words were “Well, you’ll just have to watch your FireStick instead!” DVD player wasn’t reconnected either. I only expected for BestBuy to get me back to where I was when the Geek Squad showed up.