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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 636 Showing 12,701-12,720 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad Mount Wall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up bedroom mount on wall did get job mounting and fixing TV aimed at my bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and very knowable They had to remove and existing TV and remount the replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two great technicians did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was being mounted a little high on the wall for one person to do it alone. The technicians were top notch and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician installed it quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job and were able to mount it very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 65 inch LG oled tv. Ive mounted tv's in the past. Best buy mounted my tv in about 45 minutes. To me it was well worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The we’re on time and very professional has shoe guards for my carpet cleaned up after the mass and set the TV and programs outstanding work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks that recommended and came out to help us get this done knew what they were doing and did a great job. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my 85” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was on time and did a great job quickly. They had my 85” TV up and operating before I finished my coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount! I added the insurance and was able to get free mounting as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount and tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy quick and looks good installer was friendly and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy as that

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and was done in less than an hour. Hung the tv plugged in all my devices and done. Easy as that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked very quickly, great job geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were professional and knowledgeable. Did a great job mounting the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installers were great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we were able to get actual Geek Squad installers to the house, things were great. Even though specifically asked not to send third party installers, that's what happened with the original appointment. The in store people were amazing at getting that rectified. They really jumped through hoops and got things set up right. Second appointment was great. The Geek Squad installers did an amazing job with the in-wall installation and mounting of a 75" TV. They were professional, courteous, and did an amazing job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Heros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the Vizio products were subpar the Geek Squad installers were professional knowledgeable and patient in figuring out problems and options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent professional TV installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my tv on the wall hooked up all cables and wires Bluetooth all my speakers to the tv in a fast professional way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and patience when questions was asked.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    320676746 Paid $400 to get my 55 inch tv mounted on top of a fireplace. 1. Placed the order online but the date didn’t save so had to call them back to pick a date and I lost my slot that I booked 2. Paid the extra fee to get specialized mounting but the tech (not a geek squad member) arrived with no tools for a stone wall mount 3. Had to call Geek Squad almost 5 times to get all of this straightened out as they could not cancel while the order was in progress. 4. Had to place another order and cancel the original so at one point I spent $800 while waiting for my refund 5. Finally the tech arrived and says my Mantel Mount TV Mount is something that won’t fix as they are scared of being liable for it being falling off so they sell us a mount on the spot (for some reason they had a mount on them) 6. Asked for a compensation for this horrible experience and they gave a $75 gift card for all the waste of my time they caused. 7. I would go with someone local the next time..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery was smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery Gus were great, quick and efficient No problems with installing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went smooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are real professionals, they did a 15 star install and mount. Great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Two tries to get a tv paired to the remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m only giving a 4 because when the installers came out the first time, the tv would turn on but that was it. The installer told me it’s the remote and I had to go back to Best Buy (40 miles away) and they’d switch it out. I got another remote and the same thing. Best Buy came out again two weeks later with a new tv but all they had to do was pair it to the tv. A 5 minute fix. I feel they should have made sure on the first delivery that when they left I had an operable tv but I didn’t. Also, for the customer to have to go back and exchange a part is inexcusable.

    I would recommend this to a friend