Customer Ratings & Reviews

Geek squad was fantastic! Very knowledgeable, friendly and kind and very willing to help. I was very pleased with them

The Geek squad (Jasper & Blair) came out to fix what a third party messed up mounting our 65" sony tv. Jasper & Blair had to completely redo everything and did this without a hitch. Our tv looks great mounted over our fireplace.

Geek squad is great! installed me projector and screen perfectly with no issues! Watching 4k movies all the time now!

The Geek Squad mounted our tv and connected all accessories. They did a great job, and cleaned up after themselves.

The geek squad was great. They showed up on time and installed my 98” TV perfectly.

Agents Yhomas and Chris did an excellent work installation of the 85” TV and Soundbar.

The agents mounted my TV and connected it to my devices however TV is tilting backwards when it was put together. They disassembled and put it back together again but result was the same. See attached pictures. Can this be remedied?

My two agents were in and out in less than 30 minutes. This is what they seem is a complicated install. TV is 65" on metal studs walls. They cleaned simultaneously It was art in motion. Thanks BB.

Outstanding job! Needed a new 65in SONY mounted to the wall and geek squad delivered amazing results. They had the job done in about 30 minutes. Very happy with the results and would definitely recommend.

Very professional, took time to make sure TV mount was straight, and TV rested properly on the mount. Very impressed with the crew.

I’m happy with the service I got today. Roman and his partner did a good job mounting my t.v. They were really nice and placed my t.v at a good angle.

Austin and Austin was very professional and pretty quick with the whole set-up. They were Awesome.

I wasn't there. My wife was and she said no problems it went smoothly.

These guys knew what they were doing and made sure TV was working smoothly via wireless connection.

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

The actual mounting process was quick and efficient. The installer had to mount it into cinder block wall. He did that well. My complaint is with the installer. I told him very clearly where I wanted the TV to hang. We discussed which wall would be best. It was to be mounted in the corner of the room, so we had a couple of options of which wall the mount should be on. We all agreed on the wall. After it was mounted, it looked terrible. The arm of the mount was too short to position the TV where I wanted it. One side of the TV goes into the window draperies and looks terrible. When I expressed concern at how bad it looked, the installer blamed me and said I picked the wall. When I again demonstrated where I wanted the TV to be, he told me I picked the wrong mount and the arm was too short to reach out where I wanted the tv. Again, we never saw the mount at the time of purchase. It was added to our purchase and was brought with the installer. When I said I was unhappy and could he please move the mount to the other wall so it would hang where we wanted, the installer just replied a flat out NO. He then said we paid for only one installation, we picked the wall and he would not move it. Shortly after, he left.

The two guys that came were great, personable and knowledgeable. Made the experiece painless compared to other services.

Tv was mounted quickly and professionally! Looks great and most of the wires are consealed behind the tv. Great job!

Yes I was very pleased with their expertise and how everything went smoothly

My husband and I were concerned if they would mount the TV in the right place, where a stu or studs we're located. They knew exactly what to do mounting our tv quickly and accurately.