Customer Ratings & Reviews

THE GUY'S FROM THE GEEK SQUAD WERE GREAT INSTALLING IT. THEY WENT ABOVE AND BEYOND!!!!

The two geeks that came were friendly, smart and did a great job!

The installers did a great job. I was very happy with their work. They cleaned up the area when they were finished too!

They did a great job! Placement is great! Would highly recommend! They were efficient and made sure we liked the placement before they left. They also cleaned up all their mess.

This TV is all it can be and some more. It makes you feel like your in the tv next to the actors. Very glad we went with the 75” and not the 65-70.

The agents mounted my television and provided the correct mount after I had purchased the wrong one. They were also very accommodating with me because we got interrupted during the service.

Geek squad install was top notch! Quickly and properly. Helped show me not only how to use but also gave some great tips on tv usage as well. Highly recommend geek squad !

Super nice guys very professional was sad to see them go !!!!

The agent was very polite and professional. He even took the time to explain his work. Very happy with the service he provided me.

TV mounted and secured to the wall well. However they did not center the TV on the wall. Wife came home and pointed it out and I looked and the installer had marked the wall correctly he just didn't mount according to his marks.

Timely ,polite,overall great service, I would highly recommend!!

The team was professional and considate. Super quick install.

The agent mounted the tv and connected it easily to my WiFi and apps.

My remote control stopped working one day (customer error). Chris the Geek Squad tech walked me through the process of getting it working. He explains things in ways that are easy to understand.

The installers were very nice. My mount was incorrect and they had one to sell me. The only problem I have is I see its 80 dollars less than what I paid.

Individuals who were 5 ft brought no equipment to hang tv at the requested height and after going back and forth for 10 minutes on whether the tv was straight or not, they left and when moving the swivel motion mount, the tv was completely lopsided. I have contacted Best Buy through every way possible. I stated that I wanted a 2nd appt for the tv to be removed from the wall and asked that they DID NOT send the same person, in which of course they DID. Upon the same individual walking back into my home and seeing the state of his work, all he said was "Wow." Not once, was there an apology or anything. So now, after paying for mounting services and only being left with giant holes in my wall and my brand new tv on the floor, I'm extremely disappointed. Again, I have contacted Best Buy through every means possible to get a refund for the "service". In person, I was told that I had to contact corporate because the store that I bought from "could not refund for services done, even if done improperly. " Also, it would have been nice to know that the people who actually do the service are contracted through a 3rd party. Attached is a photo after the service was completed -- I'm currently at work and do not have a picture of after it was removed from the wall but as mentioned earlier, there are obviously holes in the wall and m tv is sat on the floor. Completely unacceptable and disappointing --- I would never ever ever everrrrrrrr use this service again or recommend it to anyone.

They did a really good job. They mounted the TV I made sure everything works and they did not leave until I was satisfied. They are quick professional Very very nice. Mark was awesome.

The guys did an excellent job!! The placement is perfect and I received exactly what I asked for. They went above and beyond for me! I appreciate.

This TV was very satisfaction the that’s I’m purchased . thanks so much !

The agents from Best Buy mounted my 83” TV in no time. This is the second one I have had and have had no problems whatsoever.