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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 688 Showing 13,741-13,760 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted an additional TV on an existing bracket. This was done fast and the mounting looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old tv away and set up the new one exactly how I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a fantastic job installing our new samsung tv. prompt, clean and friendly. highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROFESSIONAL, RELIABLE, AND ON TIME. ANSWERED ALL MY QUESTIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly, knowledgeable, and able to install the TV quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terry and Tailor did an incredible job ! Very knowledgeable and did a terrific job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowlege of the products i purchased and skilled in installing my TV and Mount. very polite and the 2 of them work well together. they answered all my questions and assured me i could call if i had any questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad trouble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party install was fantastic they showed up just like stated. Geek squad was terrible! They pushed my install 3 times. Call customer service 5 times hung up and lost call 5 times. Told 2 different reasons why install was impossible. Unless pickup at store is possible will not use Bestbuy again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous geek squad crew that mounted and set up the new tv. Really pleased with their knowledge and attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted and connected my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. They were quick, professional and mounted the tv and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting and set up by k&s installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leonard was quick and knowledgeable on getting me all set up And cleaned up before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were quick and very professional in installation of my tv. Wall mounting looked so easy when they do it in few minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv and connected it to my comcast cable and devices

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installed TV but damaged furniture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad personnel mounted and installed the TV fine. However, they dropped a tool on a piece of furniture—which I had offered to move out of the way, but they declined—which cracked the wood finish. They mentioned repeatedly how they were in a rush to finish their day as I was one of their last appointments. If they weren’t in such a rush and took their time, maybe they wouldn’t have damaged my furniture.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service. Fabulous job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came early and had everything up and running within an hour. Explained everything for using the device and other options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled and awesome geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed my TV were skilled, respectful and wearing PPEs. Excellent training.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SERVICE WAS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected TV secured mount. Both gentlemen i dealt with were friendly, professional and took time to explain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv correctly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and set up everything the right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad. They always do a good job. Efficient and professional

    I would recommend this to a friend