Customer Ratings & Reviews

They were excellent and courteous in the entire installation. Very fast and efficient and set up all programs and connections for us.

The TV Mount does the job, but we had a morning appt to have it installed. The person was not a Best Buy employee and came very late at 8pm. We were not happy!

The agents arrived, asked a few questions, removed old tv and mount, installed new mount and tv, cleaned everything they touched, and left. Simple and perfect.

The Geek Squad swapped and installed out the defective flat right away, and everything is work perfectly!

The Geek Squad showed up on my door step on time as scheduled and were very professional and courteous...would definitely recommend!!!

They were polite, on time and very knew their job and products very well.

They make installation look so easy and very god at what they do, I will use them again and again!

The two agents that connected our new 65" SONY XR A80J OLED television were the best techs I have ever seen work. Josh and Jeremiah were professional, fast, and extremely clean. Even though Eugene King is not a Geek Squad tech, he is the nicest salesperson we have ever had the pleasure to meet at Best Buy. Because of Eugene, my wife and I will only purchase electronic devices in the future from Eugene at Best Buy.

Amanda the agent was professional and expedient in getting the job done. She was also courteous and very knowledgable. I appreciated her efforts immensely.

3 men arrived to install my 100" TV. They listened to my suggestions and installed the TV using my mount on the wall where I wanted it. The install was relatively quick and they even cleaned up afterwards taking the packing materials from the TV with them.

Took the time to explain things and even saved me some money by advising me of something I didnt need.

Techs took the time to explain everything and help us better understand the featurs of new technology.

Very satisfying with both customer service and technicians. Very well informed on operating my new TV.

The company that came to install was great and tried their best to compensate for the mess Best Buy and Geek Squad created. Geek Squad did not come it was a third party. We purchased our 75 inch was told they were coming to install on a Wednesday as well as picking up and disposing 2 other TVs. Wednesday came they did not install nor did they take the TVs to dispose. We gave specific instructions that the 2 TVs were large. They came saw the TVs and said they were too large and were not going to pick up. I called waited hours to get someone to reschedule me for a Sun. Sunday came they picked up the TVs but still did not install. Install was moved to Monday. Monday came and without notifying me they rescheduled for another day. At this point I’m beyond furious and just want a refund. My husband works for Walmart and could have gotten a better deal but but decided to pay a little more bc the TV was supposedly in stock. After requesting to speak to several managers and NEVER getting a call back after being promised I will NEVER shop at Best Buy or add on Geek Squad. Worst experience!!!

Brandon and his partner we very helpful and knowledgeable.

TV mounted beautifully over fireplace. Can watch from j=kitchen and anywhere in family room. Would recommend geek squad install.

Erik and Jose were knowledgeable, capable and friendly.They went above and beyond in assisting us seniors on the details we needed to maximize our experience

My TV was mounted, tested and was square/level on the wall, perfect installation.

The agent mounted all my TV's as requested and did a fantastic job!

The installers were very professional, timely and respectful. Great to work with.