Customer Ratings & Reviews

The agents removed my old tv and mount and installed the new larger tv and mount

Service was excellent. The crew was very profession. They let us know ahead of time when they were arriving and arrived at the time stated. Mounting looks great.. it’s the second tv they have mounted for us in Stillwater. Highly recommend the in the wall cable setup as well

GOOD RECEPTION. EAST TO PROGRAM AND DOWNLOAD AND OPERATE

excellent install. very prof. steven and his partner were great.

Holds really well especially a 85” tv definitely recommend

the agents connected and mounted my tv they set it all up for me

In contacting "Best Buy" and "Geek Squad" I thought I was contracting for the services of your uniformed and store based service personnel. Instead, what you provided....without notice to me....was a subcontractor. I had seen two trademarked "Best Buy" vehicles in our neighborhood and deduced that these would be the personnel providing us the requested service. By contracting behind my back for subcontractors to do the work you deprived me of doing my own price comparison and shopping among other providers. I was expecting to pay for "Geek Squad" services...with the technical expertise and ACCOUNTABILITY that attends working with store based employees. You deprived me of that essential aspect of our contract. The personnel YOU contracted with were courteous and installed two tv mounts and one of our soundbars. The second soundbar required that we go online and find a part. We were told to simply 'call back' when the part arrived. We ordered the part and it was delivered within a day or two after the initial service. I texted the number provided and was told that "they were servicing another customer and would get back to us". Of course they did not contact us again. Had these folks worked for your store, it would have been a simple matter of contacting management. However since you created another layer of accountability for these services I decided to avoid the confrontation and arranged for alternate servicing of the one remaining soundbar. I intend to cancel my yearly maintenance program. It was deceptive of you to lead me to believe that I was contracting with "Best Buy" and "Geek Squad" when in fact you were subcontracting my requested service. I would not have agreed to this. You created a situation where you obtained a profit on subcontracting a service that I could have obtained on my own without your layer of profit. That is a deceptive business practice and one that terminates my previous good impression of Best Buy and Geek Squad.

The guys who mounted my TV we’re polite and professional. Would use them again!

He mounted our tv and answered all our questions. Very friendly and knowledgeable.

Very happy with this purchase. Works perfectly. Easy and simple to use

Great job by tech. Very efficient and friendly. Would highly recommend

The agents that came from geek squad were really helpful and informative! They mounted the tv quickly.

Mounting the TV to the wall was done with ease by the professionals of the Geek Squad. They did great!

connected and set up TV, Great Job! worked quickly, effectively, and were patient with answering our questions.

Very professional and looks great. Install team was awesome, and observed all of the COVID rules.

Very satisfied with the installation work. They showed up on time and their work was clean and neat.

Geek squad is dependable, very professional, fast, on time ..

Mounting was fast, smooth and the Geek Team was outstanding. Very happy with everything they did.

Tv mount and tv Looks great and is centered. The Guys at geek squad did a great job.

Agents did a fantastic job mounting my tv!!! They explained the full range movement of the mount perfectly