Customer Ratings & Reviews

Always good to have some extra support. The geek squad always has my back

Love the geek squad. These guys know what they’re doing and will insure you get the results you’re looking for from you equipment.

Professional service, guys were right on time and took proper precautions to ensure our safety. T.V looks awesome mounted! Thank you! Highly recommend.

The agents mounted my TV and connected my soundbar and DVD player

The agents mounted my 65” LG and connected it to all my devices.

Professional service. Very satisfied with Geek Squad service.

The guys that set up my TVs were amazing. They were so kind and very helpful.

They were fast and did a great job of biew angle and height of the 86 inch tv

The guys that mounted my tv and connected all my devices were great! Very professional and efficient. Would highly suggest using this service.

The agents hung my TV perfectly, connected all of my components and made sure everything work. They did a terrific job and cleaned everything up when they were done.

The Geek Squad mounted my 65 inch TV in no time at all. They were very caring and professional.

Total techs are the best. Very clean and professional. They were full of knowledge.

Couldn’t have asked for better Professional, Curtious costumer service, took my 86in, substantial packaging with them. That saved me the clean up. Thanks Geek-squad, Great Job

Geek squad was absolutely incredible!! Very nice and knowledgeable.

On the phone step by step i recieved help with the set up

I love how best buy àlway provide good workers to make sure everything is smooth

Love it due to it's quality and performance to withstand our plasma tv and it's more elegant the way it hooked up now on the mount.... Thanks a bunch

Love the Geek Squad! Great customer service support ever!

I paid $199 for my set up which I had to pay an additional $49 for the set up of my speakers ( in addition to the $2K for TV, cables, speakers) Geek Squad set up seemed like they wanted to do the absolute minimum, did not even want to hide the cables behind the wall saying the power code would still be visible. They actually drilled and left a hole in my wall during the mounting and did not say a thing, both tech guy & his supervisor. In addition to this, one of the good quality HDMI cables I had (which I replaced with a newer one) went missing. On top of this level of unprofessionalism, the hype created on the website describing basically their level of expertise and how they figure out where to mount the tv based on room set up including windows and lighting to give you the best angle or some horse manure is exactly what it is, just a hype and horse manure! I had to figure all that out on my own as they ask u where u want it mounted, height wise, center, etc smh! I never expected this kind of low grade service from geek squad/Best Buy. I paid way too much money for this c r a p. My home is brand new! Less than 1 yr old and they literally dented it and took off thinking I wouldn’t notice? Highly Disappointed and disgusted does not even begin to describe my feelings towards this experience. And yes, I reached out to management, they escalated it, waiting for them to reach out.

Love my TV had a great experience with the guys who came and help me put it up