Customer Ratings & Reviews

They agents were on time, made sure every detail of the setup was correct, and that everything worked properly.

The Geek squad were on time, clean, professional, courteous, and very knowledge. The only way to go if you want a wall mount TV

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

They mounted it and connected components. It took 2 months to get everything working and I think that is unreasonable. The geeks know what they are doing and worked hard to get everything working. One thing has ruined the job hfor me. The cables in back of the TV are a mess, some cables still have the blue tape on them. It is an eyesore and it will be difficult for me to fix.

Installment was smooth and easy, installer was nice and friendly.

The Geek Squad figured out what needed to be done and did it. Great job. Professional in every since of the word

They showed up on time did the work work that was needed in a very professional manner and did a good job cleaning up.

The techs installed in a corner to hang TV on wall. Everything worked fine

Great installer! Very efficient and knowledgeable.

The agents mounted the TV and it seems to be holding without falling off the wall.

Geek Squad Tech was on time, knew exactly what to do and did the work quickly and efficiently. I will used them again.

The tv mounting is very good quality and was easy to use and install

Mount a TV to the wall set up did a fantastic job five stars

The Geek Squad hung our new TV and it looks fabulous. The 2 gentlemen were professional, courteous and knowledgeable

I just love my new 65" HISENSE tv the picture and sound are great. And BEST BUY is a great place to shop. And the Geek Squad came and did a great job installing my tv and answered all of my Questions that I had.

It’s costly, but it’s done well. For the smaller televisions I would say it’s not necessary, but for a larger tv (ie 70” or above) I think it’s better to have them do it.

Installers did well, professional, neat/clean and made sure I was happy prior to their departure.

The service was incredible i really liked how friendly the people are

Great mount x instructions made it quick and easy to install and mount tv

The agents quickly and efficiently mounted my tv. Cleaned up easily and gave good instructions on use of TV