Customer Ratings & Reviews

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

Guys were terrific! Prompt and patient in explaining the set up.

They mounted my tv and showed me the qualities of my tv before they left. They were professional and quick.

If I could have rated less than 1 star I would have. Absolutely horrible - don’t ever let them trick you into the 3rd party company. They over-charge, lie and then cut off communication with you. I have the new version of Total Tech and will be cancelling. Best Buy please get your act together! Still sitting here 3 days later with no TV.

Very efficient and knowledgeable workers. Respectful people.

They were the best. Even taught me how to use it! Very kind, quick and courteous. They really knew what they were doing!

The service was GREAT and very efficient, clean the and all under45 mins.!!!!

Hung the TV but did not help conceal the power cord at all. I get it if they can’t run the cord in the wall, but at least a covering on the wall would have been nice. The TV is sturdy and mounted well (which I could have done myself). The cord just doesn’t look good (which is what I needed them for). I did get them to run a HDMI cord in the wall. The power cord just looks terrible. Will probably have to pay someone else to do this.

Hung the TV but did not help conceal the power cord at all. I get it if they can’t run the cord in the wall, but at least a covering on the wall would have been nice. The TV is sturdy and mounted well (which I could have done myself). The cord just doesn’t look good (which is what I needed them for). I did get them to run a HDMI cord in the wall. The power cord just looks terrible. Will probably have to pay someone else to do this.

The did a great job installing my two televisions!

Ryan and his team were very professional, and did a nice job at mounting my 55” TV on a no-gap wall mount.

I’m very happy with my tv installation.I plan on next getting my tv calibrated and I’m sure they will do a good job on that too.

excellent product, good price and quality service.

The men were friendly, professional and arrived on time

Every thingy they did was great,very respectful thanks the geeks

Did a wonderful job with install of all units also showed how to move from one program to other and back. Thanks

Awesome TV, incredible pricing with exceptional delivery service.

The agents we great! Hooked up my TVs and I love em’ Thanks

Geek squad did a excellent job mounting my 75' Sony. Very professional wore mask making sure we are all safe. 5 stars!

This crew was outstanding the best I have ever had