Customer Ratings & Reviews

The Geek Squad came out and mounted my new TV and made sure everything worked correctly before leaving. I was totally satisfied!!!

The two guys that completed the install were great. Knowledgeable and professional

excellent product reliable easy to install durable and holds large television without problems

The young men that came and installed my TV two years prior and this year excellent service went out of their way to make sure it was done, right I will definitely tell my friends it's worth the extra money they care about what they do

The techs did an excellent job lounting and setting up my TV.

The guy came out was very professional was here less than an hour

Geek Squad left my area cleaner than I had it!! All wires hidden in wall!!

Great job really professional best and fastest installation I've ever had!

Graat job installing and setting up. They kept all wites out of way and explained what tget did.

I paid for this mount install service for my daughter and her family and the mount was installed professionally, as expected.

The agents, Alberto and Wyatt Were Excellent!!! We were very happy with the Job.

Friendly and competent service, On time and good problem solvers when needed.

The employees were respectful. Fast and courteous service. Respectful of my property.

got the old tv down quickly and new one installed in a very short time

I bought their services to install my tvs in the house and I received a discount with the installation of two tvs.

Professional, courteous, excellent workers - would definitely recommend

I negotiated the price and installation specifics with the sales associate in store. Three days later, I received a confirmation call. The associate and I went over the everything a second time, including installation locations inside my home and equipment integration. According to the time line given to me, I was expecting to get an email the day before the delivery to confirm the time. Instead, I received a call from the technician. He reviewed the work order, just as the previous 2.associates. He asked about installing over a fireplace, just as the other 2 had. This time, he told me that there would be an additional charge to complete the installation because of the fireplace. It's important to note that I'd already discussed the fireplace locstion with both of the previous associates and there were no issues. This wasn't a new fireplace installation, rather an upgrade. The original fireplace installation was completed 2 yrs earlier by Geek Squad. I informed the technician that I'd already had this conversation twice earlier and that there were no issues. He then told.me that he didn't work in the store and that all he could do is charge me. He said that he couldn't come out unless the additional fee was paid. This felt like extortion to me. I asked if it was too late to cancel the whole thing. He told me that I'd have to do that in store. 30 min later, I went to Best Buy on Woodruff Rd. to cancel the purchase. I spoke to the associate at the register and asked for a refund. While she was completing the process, I asked to speak to the GM. He arrived, before the transaction was completed. He listened to me; as heated as I was at the time, I'm sure that was an effort. He explained what went wrong with each interaction with his associates and the Geek Squad technician. He offered to comp the additional cost and to keep the delivery/installation time for the following day. The Geek Squad techs arrived the following day. The installation was completed im a timely, efficient manner without issues. I did take the time to observe the fireplace installation specifically. With the exception of new measurements for the new bracket, there was no additional work required. After the installation, the Technician explained things in more detail. He informed me that existing communication systems didn't allow him the ability to make the right call or to change anything. He said that he saw the notes in the system indicating that the fireplace installation had been discussed by both of the associates that I delt with prior to his call, but he still had to collect the additional fee. While he was there, I decided that I didn't need the additional sound bar that I'd purchased for the bedroom. He told me that it would return it for me. He did say that it would take a few days to run through the system and to appear on my card statement, (bet you know where this is going...) So 2 weeks later I called the number given with my receipt to find ou why my return hadn't been processed. The accociate informed me that the return had been initiated by the Geek Squad technician the following day as he'd promised, but some internal error had kept it from being allocated properly. She told me that it would be rectified within 24hrs. She even sent me email confirmation of the return and the timeline. That was on a Thursday morning. I didn't receive the credit until the following Tuesday at 2:30pm. Best Buy has always been my go to spot for anything electronic. Never had a problem before. This experience took all of the joy outta getting new gear. I get that structures and offerings do have to change to keep up with economic and market changes, but when you cut offerings that people love, (ie: the club membership that included installation) and then put your employees in positions where they have to lie and then point fingers at each other, you lose. You lose revenue, you impact customer loyalty and most importantly to this conversation, you lose me.

The Geek Squad agent, Brady Matthews did an amazing job! He was on time, very professional and patient. He showed me the technology involved with my new TV. I'll hire him once more!

Guys installed the new TV on the wall, set it up, and moved my old TV upstairs to my bedroom.

the techs came in set it up and were in and out in no time - they went over the tv all the tricks and even called back to make sure everything was still good a couple of days later. You would never know they were in the house.