Customer Ratings & Reviews

Had two agents show up, on time, and totally professional following confirmation call and pre-arrival call. Got to work immediately, and perhaps too quickly, as we ended up with four (4) extra holes damaging the wall (and not repaired), when mis-measuring the height for the mount to provide the desired height for the TV Screen. Additionally, with anything of substantial weight or value, I was suspect of the use of a magnetic "Stud" finder, which only really locates the screw or nail placed (right on/off center) to secure the drywall, and NOT the exact center of the stud which is essential for full strength and safety. Furthermore, the use of the backing washers that came with the mounting kit, and would provide additional surface area to bear weight and spread load from bolt head to mount were refused to be used, even when asked, told as "extraneous" and unnecessary. Afterwards, pulling on the mount to demonstrate strength actually flexed the wall, popping nail heads and seams, but hard to prove . . . However, the apres mount demonstration of the TV and remote operator, and of the features to further explore were very helpful Yet, if it were not for the unwieldy size and cumbersome fit, I feel I would have done better taking my time and mounting the TV myself without any damage and the peace of mind of a secure stud centered mount.

The Geek Squad Agents came and took their time to make sure everything looked perfect and worked great!

Two fellas came. Set everything up, showed me how to use everything. Very professional guys. Thx!

The setup was a breeze and quick. They have an excellent job in installing the tv.

Excellent installation crew. Courteous, knowledgeable, efficient. Outstanding installation of the wall mount 55" LG TV. They had to move the existing mount down and reinstall the mount plus remove the existing 65" TV. The new TV is mounted perfectly. It was a difficult installation as a ladder was required for the whole installation process.

Will definitely recommend having BB set up television as service was speedy, professional, and done right.

Team of two showed up and did an outstanding job transitioning one setup to the other. Very pleased.

The geeks arrived on time...were very professional! Speedy service and left quickly!

The tech was awesome. Very effiecent, friendly and helpful

Technicians removed the old tv and mounted the new one very professionally

I was very happy with their quick and clean installation. Very polite and thorough.

The agents mounted my TV and connect it all my equipment to it

The agents were quick and knowledgeable. They mounted two tv's very fast and they look great!

Geek Squad/Total Tech agents had to remove our old TV and then mount the new one and reconnect components.. Set up and checked everything out. They answered my questions and showed me as they completed the installation… Both were friendly and helpful and as always a great job was done…

The guys were wonderful! They hooked everything up and mounted the tv!

The two agents were great explaining on the options on the tv . Very friendly did a great job on installing

very nice guys, they were knowledgable about the mount install. very good job.

The service Techs were great, professional, courteous, knowledgeable and patient tutors when showing us senior citizens how to use the remote and she even gave us her personal cell # just in case we found ourselves lost or confused. That was so very sweet of her.

Two great guys mounted my tv. They were patience and answered all of myquestions..

He did a great job putting that on the wall he had to call for help, but he was very efficient and even programmed my remote!