Customer Ratings & Reviews

Quick install - very courteous and knowledgeable, highly recommend

This is the sixth home set-up I've arranged through Geek Squad - the first five were great, five stars! This one wasn't great - yes, they plugged in the TV to see that it works, mounted the TV to a table top swivel stand(and they assembled the stand) and set then TV on a cabinet. They attached my DVD player (but didn't actually try it to make sure the hookup was right). They attached a Roku Ultra device that I purchased with the TV but didn't explain to he how to use it really. They didn't show me the ins-and-outs of operating the TV (I still don't know how to get to channel 10). Best Buy phone support said a manual for the TV is only available online. Great. But what's the URL I go to in order to download it? I guess from now on if I arrange for in-home set up I will have to make it very clear that I expect to be shown how to use the equipment.

Great fantastic awesome couldn't have done it myself glad I got it done

The agents were prompt and polite. And most of all the job they did was EXCELLENT

The Geek Squad came out, gave me the courtesy call before heading over. Kept me in the loop. Very responsive, polite and well mannered. A complete delight to deal with. Would highly recommend to anyone

Installers were friendly and very efficient at their job. Felt comfortable with their knowledge.

The technicians mounted my TV without incident. The process went very smooth.

My tv was installed, turned on, and found it had a crack in it right out of the box. No issues getting them to arrange exchange since they were the only ones to handle it. No having to try and say it wasnt my fault cause i never touched it. Worth getting this service for sure.

Installer did a great job. He sat up my tv for me also.

Excellent installation. Geek squad gents were very professional and spot on!

they where very professional, and very friendly. they had great advice for future products that go with this

The agents unpacked my TV and placed it where I wanted it. Very good job.

Very professional and knowledgeable on hanging the TV

Alls good. Installation was & is good looking very well installed, working very nicely an agents cleaned up good

Very timely, came well prepared and was very knowledgeable about the product!

They did a good job. I had to guide them a little bit but the service was ok.

I had purchased a new 65" Sony TV and about a week after it was installed began having a problem. I called tech support and told them what it was doing. They scheduled to have the crew come out and replaced the TV with a new one. The guys that came out were very professional and knowledgeable.

The agents who showed up were great - no issues there. Instead, the problem turned out that the studs in my wall were metal and they weren't allowed to hang using those. (The TV I purchased had instructions for how to mount in that situation - including a separate kit for doing it.) So my issue is with the process involved with the TV mounting. I'm not sure how to best address this issue. I suppose the installation crew could have a plan for mounting whether the studs are wood or metal. That seems like an easier solution than having someone come to the house a day or so earlier to check whether the studs are wood or metal. If you're interested in the actual installation, we did it using input from a couple of sources. First, we got a piece of 3/4" thick plywood and mounted that across three of the metal studs. (The TV mount only uses two studs.) This allows the weight of the TV to be spread across all three rather than just two studs. We used screws/brackets specifically designed for metal studs to secure the plywood to the wall. From there, we attached the TV mount to the plywood. Once secure, the TV went on easily. No issues so far with the mounting.

The Geek Squad came out and mounted my new TV and made sure everything worked correctly before leaving. I was totally satisfied!!!

Agent did a outstanding job real friendly easy service!