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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 831 Showing 16,601-16,620 of 38,692 reviews
  • Rated 5 out of 5 stars

    Excellent setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs came out set up everything(tv & wall mount) they were very knowledgeable & customer oriented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Micah did a fantastic job mounting my TV. Quick And Easy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV installation & followup service at the store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tv with a Sanus tv mount installed onto our fireplace hearth. I also had a Rocketfish universal soundbar mount installed. I mentioned that I would like to get a soundbar at a later date. Techs suggested the Sonos Beam 2 might be a good choice. While mounting the tv one of the techs broke off part of the fireplace hearth. (accidents do happen- and I had the fireplace fixed, I was given their insurance claim information) Later I purchased the Sonos Beam 2 soundbar at Best Buy. This soundbar has a mounting configuration width of 6 inches, the minimum width for the Rocketfish universal soundbar mount is 6.6 inches. I went back to Best Buy to return the Rocketfish universal soundbar mount and purchase the Sanus soundbar mount for the Sonos Beam 2. I asked for assistance. I showed all my receipts and they said I wasn't charged the Rocketfish soundbar mount installation. The supervisor was not timely in resolving the issue and I found rude. I am paying again for removing the Rocketfish universal mount, installing the Sanus soundbar mount and connecting the Sonos Beam 2 soundbar. I think there should be better communication with the techs and the management as far as the which soundbar mounts work with which soundbar ( at the store the supervisor said the rocketfish mount will work with the Sonos Beam 2, "but it will hang".) The techs installed the tv and mount well, (still better communication is Needed) , but a supervisor's rudeness is not.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent mounted my new 55" TV onto the mounting brackets of our TV stand and connected the cable box and Blu Ray player and sound system. There was one thing that he omitted completing when he synced the cable remote with the TV. I had to call for Tech support to take care of that, but otherwise everything was done quickly and well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Bought a great tv and a fabulous price… they came for set up when expected, worked quickly and carefully! It’s why I go to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great, they did a great job installing everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rapid service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient and clean. The mounting was completed in short time. All questions were answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & easy install

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents took care of everything in a quick & efficient way, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and set it up. They were very courteous, efficient, professional and helpful. They

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a terrific job with the mounting of the tv and clean up was terrific

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very expensive though. I still have no issues with the mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went exactly as hoped - smooth, well informed and highly recommend the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TVs on the wall quickly. Both my TVs look sleek on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mounting service by the two gentlemen, quick, professional, and safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the tv mount on my wall they did a great job with where the put it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job. Measured it out. Asked my opinion. Even lowered it when I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted quickly and they took my old TV away. Great service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my TV with wall bracket perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Put bracket together I ordered online. Installed on wall perfectly to avoid door and, attached TV and even adjusted my TV settings....very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job mounting the TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted both TV’s and went through the setup for both. They also help us with our Eero extender’s that we purchased from Best Buy. To make sure we had the best internet coverage throughout the house. This was the third time we have had them install products for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat Screen Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large flat screen install. Great job. Timely. Thorough. Clean. Helpful.

    I would recommend this to a friend