Customer Ratings & Reviews

They technicians from geek squad wete knowledgeable and friendly

The team did a fantastic job! They were very nice and professional.

installation of sony tv mounted on wall went perfect. highly recommend their tv mounting service.

Nobody does it better than Best Buy. “Precision crafted performance,” hire them. It’s a worthy investment.

The geek squad was awesome! Very respectful of our home.

Agents very courteous and and answered any questions. Very impressed.

Very unsatisfied. I have a full motion mount and the installer (understandably) put the wires behind the sound bar but with zero slack. If I pull the tv out or turn it it pulls the wires against the soundbar almost ripping it off the wall. My full motion mount is useless. My subwoofer doesn't "woof", The volume on the Directv stream remote now doesn't work (it did before). I did retry to reinstall. Everything was already synched to my tv working perfectly. All I wanted was the mount and TV hung. Installer reconnected to his own personnel preferences. When he connected my Directv stream remote, I had to turn the tv off a second time because it only turned off the soundbar and my stream box only, not the tv. I need a full refund and proper reinstall. I will acknowledge he was ontime, polite and professional.

Were very professional installing the TV and all the wiring but left without giving full instructions of how to operate and or even any paperwork took all the boxes and all the paperwork and left if something happens I'll have to call him back as I have no paperwork to figure out what's going on

Excellent on physical setup (already existing mount); complete failure to properly educate a 73 year old on use of the product.

Kevin was very conscientious and got the job done right. Highly recommended.

The installation was very neat and clean. Utilized since I was getting a 75 inch LG installed. Professional team. However a bit expensive.

I paid to have a 75 inch tv mounted and for geek squad service only to have them send 1 person out to mount my tv resulting in me having to help lift the tv due to him not being able to do it by himself. The person was nice but if I am paying for geek squad service they should have been prepared, I am not getting paid to install my own tv. An hour after my tv was mounted it stopped holding my tv upright and now it stays in a tilted position. Now someone has to come back out and fix it at an inconvenience to me and my work schedule because they couldn’t schedule a date that worked for me. I bought a tv, a mount, and paid for geek squad service altogether costing me $900+ only to be Highly dissatisfied, not spending anymore money at Best Buy due to it being such an inconvenience and no one making it right. I DO NOT RECOMMEND would give 0 stars if I could!

Amazing knowledge, customer service and fast service!

Initial install went smoothly, however, when moving i found that there were errors with the install where hiles were drilled into the wall that werent used. Id say i would use the service agaon but make sure im watching closely to ensure this doesnt repeat itself.

Process was super quick and painless. Reps where very friendly and professional!

The agents were very friendly and very profesional

Install techs were very nice and friendly. Tv mounted… crooked. Left side is about an inch and a half lower than the right. Currently on hold with geek squad to see if they can send someone out to fix this. They will be out to fix on Friday - 2 days from now. At first I thought the tv was looking crooked from being pulled out and tilted down, after pushing it in and straightening the tilt, it’s still obviously crooked. Definitely should have checked everything well instead of assuming it was installed level and it was just the angle it was set at. I’m hoping the fix goes well and I’m not left with exposed holes. Not happy with this installation but at least they’re willing to send someone out to fix it soon

Thank you it looks perfect ! They did an outstanding job!

Geeksquad agent asked what I expected and would like. He made it happen

The agents did well! I am satisfied with the outcome