Customer Ratings & Reviews

The agents installed my tv and connected all my devices

I didn’t have a problem with the mounting of the tv, was fast and neat

they was fast did a great job putting my tv on the wall

Great guys. Did a great job and let us know how everything functions.

Everything we expected and more....easy installation & operation...

Showed up on time. Knowledgeable & Friendly Installation was quick..

The two employees installing our TV were amazing. They were so skilled, so personable, and so responsive to our requests. Best Buy would be lucky to have all employees exhibit the same customer service as these two exhibited. They were professional, knowledgeable and fun. We hope to see them again when we make our next purchase.

The agents were wonderful, especially William! He had a great demeanor, by which I mean sense of humor and it made the whole installation process that much more enjoyable, fun even!

The installers were the best and deserve a gold star and raise

They were on time. They kept me aware of their arrival. The TV was installed. They did trouble shoot any problems with resolutions. I very happy with the service that is why I choose Best Buy because of the Geek Squad was available.

The agent installed the equipment and mounted the tv.

Service was very capable and everything went well…no mess!

They were on time and completed instulation satisfactorily

Another superb way of maximizing space and getting good picture quality.

The service was well communicated and professional throughout. It was quick and looks amazing.

Excellent customer service! The installation is perfect. I was working from home on a zoom call during the installation and the representative was kind enough to ask when a good time was to drill due to the call. He also paused the installation when I needed to unmute. Very kind and accommodating. & he still finished much sooner than originally expected.

Very easy to install.it has everything you need to find the studs and make sure it's level

They took down my burned out 65" TV and installed new one. Hooked up my remotes, showed me how to use new one and, for additional cost, took away old TV and packing materials. I could not have done it myself unless I rented a truck. Good value.

My husband and I live in a double-wide manufactured home. Installation on the walls of these homes is a little different than a regular home. The installation by Chris was well-thought-out and he had a great knowledge of the wall structure. Installation was a breeze! We are very satisfied with Best Buy installation of our flat screen TV.

The Geek Squad (two guys) showed up 45 minutes earlier than expected but that was ok. They were very professional in everything they did. One worked on the TV mounting and the other did the sound bar setup. They were done in 1 hour. They programmed the TV and sound bar so I don't have to do anything except turn it on. They even made sure the fire stick and Apple TV were working properly.