Customer Ratings & Reviews

The Geek Squad installers were very personable and helpful with our TV mounting.

Knowledgeable technicians. Helped a lot with tv wall mount install

Very happy with the end result of mounting the TV on the wall of our family room

The agents mounted my T.V. with no problems. They were very knowledgeable about the way to mount. My husband was not available when they came, but had his own ideas of how it should've been mounted. He then called Geek Squad back and asked if the installers could come back and they did. Mounted the T.v. with no problems and to my husbands specifications. Thank you, Geek Squad!

The service was great . 2 Guys came up and installation were professional and friendly

Very Professional, Timely and Considerate. Really like the membership Perks.

My television was mounted on the wall just how I wanted.

The agents seemed to be in a big hurry. They left without connecting my DVD player and did not program my Direct TV remote. I was pleased that they were able to mount the tv on my wall. Had I to do it over again, I would have just hired a handyman and connected the tv myself. I also had to wait almost 3 weeks to scedule the service. They very neat and removed boxes.

the geek squad were great and set my sound bar and my tv up, now im at the movies at home

I ordered the Premium Mounting TV service along with a new 75" television. I appreciated the ease of scheduling the service appointment online. I think the scheduling interface was well designed. Unfortunately for me, it was downhill from there. I received a confirmation email a few days before my appointment informing me that I would receive a confirmation phone call on the day prior to my appointment. I never received a call the day before, which is not a big deal but was a harbinger for things to come. On the day of my appointment, towards the end of my 4 hour appointment window, I received a call from my installer telling me he was 5 minutes away. When they arrived in an unmarked work van, I realized that they had sent a third party subcontractor rather than Geek Squad employees. I wanted them to mount the TV above our fireplace using a pull-down TV mount. I also inquired if they would be able to install a sound bar (which wasn’t in the original order). After bringing the TV in, they made a couple comments that had me questioning their competence such as "Oh this is gonna be heavy" and "get a load of how fancy this is” [referring to the TV mount]. They read the TV mount instructions for about 20 minutes, and we even showed them an installation instruction video on YouTube. They gave up after a few more minutes. Nothing had been installed. They said they would have to look up the installation instructions online and would call Best Buy to place a new work order and reschedule for another day. We had to ask them to at least plug in the TV to make sure it turned on, but they left the TV inside the box. They then left. After not hearing anything from anyone for a day, I looked on the Best Buy website for my order status. The website noted that the TV mounting service was “Completed.” So I called customer service and explained the situation. They confirmed the service had been marked completed by the agent and that there were no notes from the agent to explain. She rescheduled the mounting service in another 2 weeks. After hanging up, I noticed that the 15 day return window had already started since the TV had been delivered (but not set up at all). Waiting another 2 weeks for set up and mounting would bring me to the end of the return window. I called customer service again to reschedule to an earlier appointment date. I was told that 2 weeks was the earliest available date and they could not reschedule it any earlier. I asked to speak to a supervisor and was placed on hold for 15 minutes. After 15 minutes, I agreed to have the supervisor call me back within 24 hours. After not hearing anything for 24 hours, I called customer service again. I requested a refund for the mounting service which had not been completed and cancelled the rescheduled appointment. The representative issued me a credit for the price of the mounting service (but not the sales tax that I had already paid) and said he would open a case. We ended up mounting the TV ourselves. If I had known they would send a subcontractor, I would not have ordered the service. It’s been 10 days since I last spoke to customer service, and I’ve received my money back for the subtotal of the mounting service but not the sales tax. TL;DR If you get a Geek Squad employee for the TV mounting you should be okay. IF they send a third party subcontractor, then good luck because you will likely need it.

Easy service with no problem setting up the TV. Glad I purchased this service.

The geek squad techs were nice and easy going. Wall mount is very easy to use.

The agent serviced my washer and dryer connections.

The geek squad was awesome. They mounted my tv and seemed very knowledgeable.

They were punctual, arrived exactly as promised and did good work.

Diego and Matt were knowledgeable and professional. They did a great job!

Tech guys mount TV using previous wall mount. No problems. Setup all devices , working fine. Good Job

Don’t ever get the regular wall mount this is the best thing

Mounted my TV and ensured I understood how everything worked.

The agent mounted my tv and it looks great. Very happy with my purchase!