Customer Ratings & Reviews

Michael Laymon was amazing, his personality is vibrant and his knowledge is unlimited. It was absolutely amazing to see how easy he made it all look when I know it would have taken me days to accomplish what he did in a couple of hours, not to mention all the frustration I saved myself. Spend the extra money and allow him to set up whatever it is you bought!

The two technicians were awesome! They were polite and professional, from arrival thru to completion. They were very focused on ensuring the installation met my requirements.

Delivery on 6/26 was unsuccessful due to limitations or restrictions through 3rd party company. Rescheduled for 7/10. One tech was sent to install an 82 inch TV. My fiance was home and helped with the installation. This is unacceptable due to the fact i paid for the company to install and mount the Tv professionally. I reached out to Best Buy customer support to see if I would be credited back at least half the cost of the installation and i was referred to the 3rd pary installation company who was unable to credit the charge since it was assessed through Best Buy. I requested to be transferred back to Best Buy and immediately asked for a Supervisor. The agent took in the details and then transferred me to the Geek Squad where I spoke with an agent who apologized for the issue, offered full credit for the installation and also offered a $100 gift card for the inconvenience. He informed me it would take some time before i would see the credit on my statement and to receive the gift card in the mail. I waited a little while and did not recieve either credit or gift card. I called and spoke with Gregory who informed me there were no notes and informed me I would not receive the installation credit but offered the $100 gift card. I would not accept the solution and asked to speak with a supervisor. He said he was working from home and would have someone call me back. Based on my previous interactions where i was told something would happen and it did not. I would not accept this. The agent told me that's all he could do and kept trying to end the call which made me upset. I asked to speak with a supervisor he said he took my info and that was all he could do. I asked him to please not hang up on me and he did anyway. I have been a Best Buy customer for years and i have never experienced such poor customer service. Im not sure i will ever shop there again. I would have put zero stars if available.

Professional staff on time. Got the job done quickly.

The Squad folks were very efficient and professional.

fast, friendly, knowledgeable and professional. everything works after they left and they explained everything about the TV and remote. Also answered questions , even those unrelated to actual TV functions. site was clean when they left.

The agent mounted my new tv and secured all hookups

They came in moved a TV, installed the new TV, did the setup, etc., Great job

So glad we had this done. TV is safe in the room where the boys rough house.

Chris from Geek squad was excellent. He knew exactly what he needed to he also program the TV for me. set up the sound bar did everything I asked of him to do. I would highly recommend him to be a teacher of any new colleagues coming in.

Guys were quick... Really clean job..very happy with turnout

The representative did and excellent job with the installation of wall mount and placement of tv

Those guys were very knowledgeable and Quick! I thought I would need an Antenna Boost but the Technician showed me my antenna came with a Boost. He also Explain where to connect my Sound Bar

great smart tv. Hope this one does not go belly up after a few years like my last one. It last about 4 years and developed a white circle on the middle of the screen. Had to get a new TV.

Great experience. Fast and easy and did their job right the first time.

I bought this mount for my 65 inch television and it works perfectly.

This is something that i would totally recommend. The guys that did the installation were so knowledgeable and helpful. They did an excellent job on the television and soundbar installation. Some of the best service i have ever received from Best Buy.

The guys did a good job, were fast and friendly. No problems hooking things up.

My guys that did our install were amazing. Just wear shoe covers next time...

The Geeks did an excellent job mounting my 65' TV on a Stand.