Customer Ratings & Reviews

The team did a great job of mounting my TV's. They were on time and very courteous. They checked in with me a few times during the install to make sure I was happy with decisions they were making. Totally worth it...especially with TOTALTECH plan.

They took care of the product and cared for the home. They communicated when they'll arrive and did not rush installing. They made sure the product was setup before leaving as well. Great job!

The tech was very good and very polite. He was very careful with his shoes and equipment. He was very considerate of me, my apt, and belongings. He knew exactly how to put everything together and did not mind questions. He made great suggestions of things that would work the best for my situation.

This made mounting the new office TV at the right height and location easy

I thought the guys did a great job, they were curious professional and helpful

The technicians were polite and knowledgeable sand did a good job

I used Geek Squad to mount and install a 70" television on my wall. They were courteous, on time and took their time to make sure everything worked correctly. They weren't gone 5 minutes before I couldn't remember something they had told me. So I called one of the guy's cell and he talked me through it and stayed on the line to make sure it worked. Great service!

Karkan and the other nice guy were professional and pleasant. They centered the TV according to the bed which is standard and after seeing the intercom speakers off center and one partially covered by the TV, they didn't hesitate to dismount and start again. Thanks for the extra mile.

They did a great job . They cleans up after they were done and it didn’t take to long. They answered any questions I had and Wes very friendly. They was on time they so we didn’t have to wait around for them. They also carry some supplies on there van that I didn’t know I might need.

Geek squad was so friendly and accommodating to our needs. Did such a great job mounting the tv! And so quickly

This team was outstanding! They were professional with excellent product knowledge. Great customer interaction! They did not forget to put on shoe covers and cleaned up afterwards.

Delivery on 6/26 was unsuccessful due to limitations or restrictions through 3rd party company. Rescheduled for 7/10. One tech was sent to install an 82 inch TV. My fiance was home and helped with the installation. This is unacceptable due to the fact i paid for the company to install and mount the Tv professionally. I reached out to Best Buy customer support to see if I would be credited back at least half the cost of the installation and i was referred to the 3rd pary installation company who was unable to credit the charge since it was assessed through Best Buy. I requested to be transferred back to Best Buy and immediately asked for a Supervisor. The agent took in the details and then transferred me to the Geek Squad where I spoke with an agent who apologized for the issue, offered full credit for the installation and also offered a $100 gift card for the inconvenience. He informed me it would take some time before i would see the credit on my statement and to receive the gift card in the mail. I waited a little while and did not recieve either credit or gift card. I called and spoke with Gregory who informed me there were no notes and informed me I would not receive the installation credit but offered the $100 gift card. I would not accept the solution and asked to speak with a supervisor. He said he was working from home and would have someone call me back. Based on my previous interactions where i was told something would happen and it did not. I would not accept this. The agent told me that's all he could do and kept trying to end the call which made me upset. I asked to speak with a supervisor he said he took my info and that was all he could do. I asked him to please not hang up on me and he did anyway. I have been a Best Buy customer for years and i have never experienced such poor customer service. Im not sure i will ever shop there again. I would have put zero stars if available.

The guys did a good job, were fast and friendly. No problems hooking things up.

This works great- solved my problem for a TV installation

Fast clean and quick the techs were very knowledgeable

Brandon mounted TV on bedroom wall, suggested the correct height and ran the wires behind the wall. Looks great. I could not have lifted the 40” TV.

The team was amazing and was very helpful during a holiday week they got me up and running in no time .

The agents were very professional and pleasant to interact with. He was very knowledgeable and answered all questions with no hesitation. I would definately request him for future purchases and/or installation.

The guys mounted my TV mount and installed the tv as well.

Very professional, great installation. Really seems to know what he was doing.