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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 967 Showing 19,321-19,340 of 38,693 reviews
  • Rated 5 out of 5 stars

    Mount was place in minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv mount is the best mount I ever purchased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were quick helpful professional it was very easy and a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen who did my install were friendly and knowledgeable but, they showed me so fast how to use the new remote, I was at a loss after they left. Also do no know how to use the roku purchased for the same reason. Also had to wait 3 weeks for them to deliver and install my new toy so am not 100% happy with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! The delivery service arrived on the dot. I’m impressed with how fast they were and they listened to my instructions. Got it right and even had a spare HDMI cable for me to ourchase because my cable was too short.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was amazing. Garrick and Adrienne were very friendly, knowledgeable, and respectful. I appreciate the time they took to install and mourn my television properly. I know they were just doing their job but they went above and beyond with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was fast and accurate. We aslo would like to compliment Wesley who came to help us with our sound needs. He is from the West Valley. He is bright, able to communicate well, professional and very supportive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my TV and setting up the sound system. They also removed the old TV and left the area in great shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service and personnel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Service and installation! Friendly, knowledgeable people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my television and connected all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents had the product available and installed quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked very efficiently. I recommended their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very acknowledgeable and worked quickly installing the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed up early and finished the work fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took only minutes to have my tv mounted and setup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3rd Party installer sent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the day of installation, I was notified that a Geek Squad installer was being changed to a 3rd party contractor. I joined an online chat and was informed that no Geek Squad was available but assured the installer is a professional installer. The installer arrived alone and was frantically calling for someone to come assist with the 90lb Sony tv. He answered 4-5 telephone calls while trying to install and none of the calls were related to my install. He proceeded to encourage DIRECT Tv instead of my current provider. He recommended that I return the Sony Sound bar and buy an LG instead. He said our HDMI was “junk” but has no offer of a replacement option. He said the TV wouldn’t fit in the new custom made wall. Important to note that the wall was designed and build specifically for THIS TV and wasn’t even constructed until after the TV was purchased. He was clearly unable to read the tape measure and said he was only “80%” confident that it fit. Once we helped him read the tape measure he realized it would fit PERFECTLY. He then provided no instructions on how to use the sound bar. He clearly has no product knowledge. I asked for assistance with a hearing aid tv connector. After trying 6-7 times I said never mind. The next day, I retuned to Best Buy where I learned that the hearing aid device can’t work with a second blue tooth device (which installer has no clue about). After retuning to Best Buy the next day, I was given a new Geek Squad installation team who did a great job the next weekend. The new crew adjusted our color and adjusted the sound and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who installed my home theater were wonderful! They provided excellent customer service. They were extremely knowledgeable and efficient. Very much appreciated them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to my house were amazing, quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great instsaller, extremely knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job installing our wall mount and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hung well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hanging the wall mount and connecting tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mount for my 65 inch television and it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good work. They were professional, timely and helpful.

    I would recommend this to a friend