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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 974 Showing 19,461-19,480 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad install three TV's quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounted three tv,'s and did a professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lakewood Geek Squad always solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgable. We had a hiccup or two and one went to the Best Buy to get what was needed. They also returned a second time a few days later to make adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don was outstanding. So easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don was outstanding. After an absolutely horrible experience with getting the details worked out. 10-12 hours of being on hold. I had had it with Best Buy. Don came in and turned it all around. He communicated well. Came when he said he would and knew what he was doing. Can't say enough good about Don of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was quick and very efficient in mounting my TV's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, speedy, and knowledgeable. Excellent customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy peazy lemon squeezy of a setup. Wish they spent a little more time on the connect part but overall good job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up and mounting my big screen TV They answered all my questions and showed me how to use the remote and features. I am glad I spent the money to have them install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this service done a while ago . Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.v rack.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. And the services was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job handling the tv. Courteous, nice, extremely careful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivered and Mounted my TV Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were courteous and handled the tv with care. The guy who mounted the tv did a fabulous job! This Samsung OLED model is the brightest and clearest tv I've ever purchased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came and set up everything. They were on time and dI'd a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dudes were outstsnding...understood what had to be accomplished....set about doing that....asked if I had any concerns.....which I did.......they addressed them, & were on their way.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Technician arrived on time and took care of your needs. He was very professional and provided great customer service. He ensured the area was clean prior to leaving and made sure all questions were answered. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ‘floating’ tv’s now...should’ve done this a lot sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount for small tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves my family to a tee. If I get a bigger tv get a better mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV connected the sound system and gave an excellent rundown on how it all works. Very courteous and professional but was disappointed Total Tech membership didn't cover any of the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were knowledgeable and thorough. They answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Depends on the tech...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the service that is provided but with regards to the techs, it depends on whom you get. They are willing to help but don’t necessarily set up the product so that you don’t have issues. I’ve had to call numerous times to have a phone representative tell me how to correct the problem and it’s still not fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed tv and set everything up ! Great service very professional!

    I would recommend this to a friend