Customer Ratings & Reviews

Did a great job of unpacking and setting up my frig..

On the day of installation, I was notified that a Geek Squad installer was being changed to a 3rd party contractor. I joined an online chat and was informed that no Geek Squad was available but assured the installer is a professional installer. The installer arrived alone and was frantically calling for someone to come assist with the 90lb Sony tv. He answered 4-5 telephone calls while trying to install and none of the calls were related to my install. He proceeded to encourage DIRECT Tv instead of my current provider. He recommended that I return the Sony Sound bar and buy an LG instead. He said our HDMI was “junk” but has no offer of a replacement option. He said the TV wouldn’t fit in the new custom made wall. Important to note that the wall was designed and build specifically for THIS TV and wasn’t even constructed until after the TV was purchased. He was clearly unable to read the tape measure and said he was only “80%” confident that it fit. Once we helped him read the tape measure he realized it would fit PERFECTLY. He then provided no instructions on how to use the sound bar. He clearly has no product knowledge. I asked for assistance with a hearing aid tv connector. After trying 6-7 times I said never mind. The next day, I retuned to Best Buy where I learned that the hearing aid device can’t work with a second blue tooth device (which installer has no clue about). After retuning to Best Buy the next day, I was given a new Geek Squad installation team who did a great job the next weekend. The new crew adjusted our color and adjusted the sound and explained everything.

Geek squad installed all my devices without any problems

The best buy Geek squad mounted my tv perfectly and they are very nice and made sure we are ok with the position of the tv .after mounting, they help us with set up

did a great job. thank you installed my TV quickly

The Geek Squad showed up when promised and installed the system quickly. The TV was too large for me to attempt by myself. They were quick with the install and answered all of our questions. They cleaned up after themselves and the only evidence that they were even there was a professionally installed system. Thanks guys!

Geek Squad did an excellent job. They went above and beyond the call of duty. I installed this tv in my basement and the guys had to drill through both drywall and concrete. They even took a trip to Home Depot to get the correct size mounting screws because standard ones wouldn't have been strong enough. The tv looks great up on the wall. Excellent job!

I did need to contact the squad after installation for an issue with my TV. My call was answered and I was directed to the Samsung site. Hulu had been dropped from my choices on the TV. When I went to you tube, I found the solution to this problem was to hold down the power button to reboot. All's well now.

The agents mounted the tv and connected it very good

The installers were very good at installing and polite.

Geek Squad mounted my Samsung Q90T 85" TV on this mount - It is excellent! and the Samsung is Heavy (138LBS) but the adjustments on this mount can be made easily with a couple of fingers - tilted slightly down or swing it out to connect cables. Plus this mount is heavy-duty, for just this kind of TV 5 Stars!

Our associate helped us quickly with what we asked for

The new 55 inch TV is brighter, sharper and overall best TV in the house. It was installed by Geek Squad. They arrived on time and followed covid-19 guidelines while at the house. They worked quickly and cleaned up after themselves. Nice to have this service to professionally install the TV.

The delivery guys were courteous and handled the tv with care. The guy who mounted the tv did a fabulous job! This Samsung OLED model is the brightest and clearest tv I've ever purchased!

The agent did a fantastic job. She really knew her job and pointed out considerations to better position the TV in the available space

The dudes were outstsnding...understood what had to be accomplished....set about doing that....asked if I had any concerns.....which I did.......they addressed them, & were on their way.....

Your "Geek Tech" Rob was amazing !!!! So very helpful. He really knew his stuff!!! Real nice guy. Very knowledgeable, and courteous. He is the 2nd Geek we have had come to our home (Dec. 2020) The two of them were wonderful !!! Keep up the good work !!! Roseann and Bill Rosen

Overall the picture quality is good the installation and Melanie the gentleman did an excellent job the second guy who came out the first two came out did not seem to understand what they were doing. But I understand this from a third-party vendor overall I’m satisfied

the crew was very informative and willing to make sure we understand how use the TV

Geek squad came in and worked professional and fast.