Customer Ratings & Reviews

The agents were very helpful and friendly. They answered all our questions and helped us find solutions to connect our old system with our new tv. They were happy to help us and had a great positive attitude saying it’s their pleasure to help us, even on New Year’s Eve.

Great job. Worth the money. Very knowledgeable and up to date on products.

I like it and so comfortable now when I watch tv from my bed cause I can move the mounting however I want

These guys are quick and knowledgeable. No hassle and great service.

The guys did a nice job and didnt rush the install. They were professional and very polite. They took the time to make sure that everyrhing was running correctly and explained to my wife and I. They also stuck to strick Covid protocol which was very nice.

Respectfully, professional jobs and quick! Great customer service as well!

Having the total tech package made this not only affordable but the easiest service possible! The guys that came were friendly, knowledgeable and good at what they do! They answered any questions and left with our TV mounted perfectly and just like we wanted it, so thank you!

Great service! Installed my tv quickly and set it up with my sound bar. Professional and personable. Haul away service was a great convenience.

Everything was done very professionally. Four monitors.

We always purchase electronics from BB because of the expert advice and outstanding delivery and installation service from the Geek Squad. BB’s online chat and customer service reps via telephone are the best, thank you Best Buy, keep up the great service!

Technician very knowledgeable and helpful. He was efficient and listened to our needs

Excellent Geek Squad. Extremely knowledgeable and helpful. Thanks!

Did a great job in a short time. I would recommend the BB Geek Squad.

Excellent tv mount for normal viewing. No regrets and great install.

The agents were given the wrong stand when they picked it up from the store. We could accept that but when they tried to assemble it, they were missing parts. As a result we were unable to use the stand and we had to get another one from another source. We would like the stand cost deducted from the total amount of our order and our credit card credited in that amount. We no longer need the TV stand.

agent were good and had good info already had wall mount

The gentlemen that installed my TV/sound system were truly amazing, not only were they exceptionally knowledgeable about the entire system, they were also thorough with the "how to use" training. And they carefully coiled and wrapped all the cords so behind the system is very neat and tidy, which makes me very happy!! To top it off they were very gracious, and kind.

The agents arrived with my TV visibly secured and safe. They were extremely respectful of COVID guidelines, and frequently asked questions to make sure that it was installed exactly where and how I wanted. They even did some minor cable clean up.

Agents were very knowledgable. We had a hiccup or two and one went to the Best Buy to get what was needed. They also returned a second time a few days later to make adjustments.

The tv was mounted but the tv problem was not fixed