Customer Ratings & Reviews

The guys pointed out that the wall mounts were off center and moved the Mount to the proper position on the wall. Appreciated the care and concern that they had for our viewing pleasure.

Adan was very professional and helpful!! I really like Best Buy’s quality of products and their service

The agent disconnected my existing equipment, removed my old TV, mounted my new TV, and connected it to my existing cable, sound bar and Wi-Fi systems without blinking an eye. On-time, courteous, knowledgeable, and hands-down excellent service!

purchased tv that I wanted mounted on the wall, geek squad come over and installed this great tv mount and then the tv. Love it! You can rotate it up and down and sideways for your best viewing angle. Can't beat this mount. And geek squad is the best. Thanks very much.

Glad I got the new television mounted with this kind of brace.

I purchased this service because my last Microwave unexpectedly stopped working. I had the Geek Squad service for that Microwave which allowed me to replace it with a new one. As a result, I purchase the service for the new Microwave as well. Glad I had the Geek Squad service.

Three techs could not even figure out how to remove an old mount. Said it was screwed in behind the board it was attached to and I would need an electrician to remove an outlet cover because they were not allowed to touch electricity. The mount was indeed screwed into the wall from the front and I removed it myself. But this delayed my installation by almost a week. They also pulled the old TV forward and broke the HDMI cable which I had to replace and fish down the wall myself. They also said my current surge suppressor which had been plugged in before would not fit due to placement of the mount. I believed them, but after they left, I tried it and it indeed fit and I installed the mount myself. They cracked and chipped the stone they drilled into. And since the TV was a return and a purchase of a different model due to the first TV missing a power cord and remote, they did the sale as a replacement, which caused me not to have a receipt or any evidence on my account of the purchase. After going round and round with customer service and speaking to at least 15 agents and 2 store trips, they found my purchase but are still unable to print me a receipt for all items unless they did a return and a new sale. But is still missing the payment for the install. Also, this delayed and caused several hassles and a trip to the store to get a price match, which could not be done online due to the fact that it was done through GeekSquad and no receipt pin #. Never does Geek Squad come out and fix or install anything the first time. It always requires 2 or more visits. The techs were friendly and courteous and did eventually get the TV installed.

Geek squad was wonderful. They help me setup my tv and they answer all my questions. They was so polite

Agent come and installed without any issues love it.

The agents were very professional and mounted my tv quickly.

Great job installing by the geek crew. Looks and sounds great. Took there time to ensure a premium install. Leave it to the experts. You can stand over them and make recommendations if you want to feel involved…

Professional and thorough Couldn’t ask for more.

These guys do superb work and are more than 5 stars.

My agent German installed the wall mount and mounted my LED tv to it. Very professinal attitude and did extra work to make sure our WiFi was as efficeint as possible. Improvement to Wifi is noticable when using the TV.

The contractors were supposed to be there around 3pm but were able to come earlier to allow us to get on the road. They did a great job and it was quick. They were polite and gave me some tips on the new TV and cleaned up after themselves.

This mount was just right for my loft! Great fit for my 65”!

Dicks word spent time made sure everything was right before he left great personality of Cedric who came . Joining the squared was the best thing we did we bought our appliances washer dryer TV sound bars and they come right away to install them and they’re great if you have a problem even trying to solve it by phone

BEST SERVICE EVER. Love Geek Squad. Definitely can depend on them.

The mount is easy to maneuver and has an excellent tilt

Again, Eric and Scott did a fantastic job setting up my TVs