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Customer reviews

Rating 4.2 out of 5 stars with 2001 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, fit, comfort, battery life, price, and condition of the Geek Squad Certified Refurbished Beats Fit Pro True Wireless Noise Cancelling In-Ear Headphones. They appreciate the incredible sound quality, comfortable fit, and long battery life. Many customers also find the refurbished headphones to be a great value for the price. However, some customers have experienced issues with missing ear tips, connectivity problems, missing parts, the case, and missing accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,001 reviews
  • Rated 2 out of 5 stars

    Not for active people

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones fall out all the time. I’ve tried every earbud size given to adjust and does not help. My return date was less than 30 days so I didn’t get a chance to get back and return them either. Not super thrilled.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy at your own risk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was fine and the condition of the actual headphones were okay. Unfortunately, the headphones did not have the foam tips, so I couldn’t even use them. I had to go to my local Best Buy and get them exchanged.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cord

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They miss the power cord ccccccccccccccccccvvvvvvv

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Don’t buy refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2nd week They don’t connect to my phone. Bad sound out of one side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad = horrible.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER AGAIN DO NOT BUY GEEK SQUAD. What a WASTE of time and money in the heat for what was OBVIOUSLY garbage to begin with. Tested? Lol. They dont even TRY the reset button. Cause it just a solid red light even 15 yo could not "fix' Thanks best buy ill stick with amazon

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earwax with my refurbished earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all I ordered a pair of these earbuds as refurbished. The first pair I got were missing the medium tips so I called and Best Buy immediately sent me another pair to switch them out. The second pair I received was also missing the medium tips but in addition to that also had earwax smeared all on the inside of the carrying case. My question is did anybody even look at this pair? So I kept the original pair and sent the other pair back with the earwax. Still missing the medium tips I went online and just bought my own

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbud control doesn’t work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right ear bad control does not work. The sound is fine

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    There okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fit in my ear even with the smallest ear bud . It always falls out easliy and could be louder

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not connect to phone even after bringing them to geek squad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not geek certified

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item a week and a half ago, and it was delayed. When I finally recieved the earbuds i opened it and wasnt even able to try it. The ear buds and the ear bud attachemnts were filled with ear wax. I immediatley went to best buy and returned them. How do you sell a product without checking it?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Missing items…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came with missing cable, missing 2 pieces earpiece rubber.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished not come with all accessories.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t come with the covers for the earphone. I can’t replace in the BB store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful, doesn’t and missing the extra size of earbud. Couldn’t return in stores, it’s been almost a month since they received the return online, and it still hasn’t been processed. Not worth the trouble or the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Geek Squad Certified. It happened to be faulty. I don't think they really check all of them with care.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They hurt Not noise canceling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never fit right into my ears and when I would put them on if I laughed, smiled, or pretty much anything at all they would both pop out. Not noise canceling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Right Ear phone not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy, not even done paying and one of the ear plugs is not working. I need to know what is the process to send back and get new or money back?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality sucks with a lot of static and when on phone people say i sounds muffled they can barely hear me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheaply made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eartip ripped off and apple care still charges you for a replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got refurbished, returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was a little harsh, wasn’t as clean as AirPods Pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to warranty, Bluetooth kept disconnecting on both sides.

    No, I would not recommend this to a friend