Customer Ratings & Reviews

This is an excellent service. Well worth the money.

WONDERFUL, PROFESSIONAL GENTLEMEN. GREAT JOB DONE!

It's good to that someone has your back. Fantastic

I alway get great customer support from Best Buy..

This is a great product and I give my recommendations for others to purchase

I was able to set-up my home wi-fi with the need to use the Best Buy support. I guess it would come in handy for someone who is unsure how to set-up their network. I'm sure the folks at the Geek Squad could walk you through the procedure to make things easier and answer any question that you might have.

Everything works well. Geek squad set it up well with good explanations.

We really had problems getting a qualified installer out here. I had paid for it but got two guys who knew home theatre but not wifi all that well. I should have just installed it myself because it was super easy. I would not recommend getting the installation service for this. It just isn't needed.

I Always recommend the guaranty for this product, Its very good

Awesome working Router. Tech did a great job setting it up.

I never used to purchase the extended warranties, until now.

technician was able to resolve issue with placement of pods

Good to know this is available if needed. Comforting

Was free with the buy of the router and installed.

In the store the Best Buy rep did an awesome job of pitching me on adding this service to get everything set up. But actually at the end of the day, I probably could have just done everything myself and saved the money! :(

The router setup was easy enough that I didn't need the Geek Squad. Based on in-store experiences, I would imagine they would be very helpful. But putting the installation help on a router is helpful for some, I am sure.

Tech reviewed our current set up and made some improvements. The wireless network for my printer stopped the next day and I have not been able to reconnect the printer to the network.

In not sure why but I never used it and they said to come out and help it cost more money. Just phone calls is what you get.

I took a shot on this service after I tried to increase the WIFI network coverage in my home on my own and couldn't come up with a good solution. My upstairs computer and devices were getting very slow and choppy WIFI signal. The tech was on time and very nice, but unfortunately, when he left, my network was slower and less reliable than before he came. He told me he would personally return again the next week (which would have been today) between 8-12 to retry a few things "free of charge" to help boost my home network. He even gave me his personal cell # so I could reach him directly. Well, after numerous texts and calls, I am unable to get ahold of him. It's almost noon on the day he was supposed to return, and I've heard nothing. A few minutes ago, I received an email stating I have a new GeekSquad appointment set up for 2 days from now which was apparently set up without my consent or approval, and of course is a day when I'm unavailable. Long story short, a huge disappointment and I will be attempting to get a refund. $100 for this service seems a bit ridiculous after this experience.

When i purchased a TV the employee directed me to this service plan indicating I could cancel at no charge w/in 1 month. 1 called once w/in the month for internet issues i was having but they wanted to charge me a fee to fix it. When I tried to cancel the service plan (w/in 1 month) they wanted to charge me another fee. And further told me i needed to go into the store the cancel it. Why is this so difficult? I will never get this service ever again.