Customer Ratings & Reviews

They were highly professional and never indicated that I was a fool.

really enjoy tv. geek squad was great on helping me set up my system

they are super helpful. any problem you have they can help you over the phone or you can bring your product directly to them and they can troubleshoot it for you

when I got my membership in NH they kept pushing the appointments, took my laptop in and was told I needed a hard drive, made an appointment in south Florida, took my second laptop in and was told I needed a hard drive (seems to be the answer for everything), when I went to pick up the laptop had to wait an hours before getting to the counter. hard to believe they only have I service tech working at a time

Techs have a good understanding of my computer. They are able to give me a quicker assessment with a better pricing structure than experienced in earlier dealings.

Had few problems with set up of new computer. Fast , friendly and knowledgeable service got it going fast. Recommend

Got this for half the regular price when buying it with a laptop (deal at the time); turns out to be a great resource, and it's nice to have that added security.

I would give an A+ to everyone that I have worked with so far. They all have seemed well informed and have been friendly and courteous and have got the job done.

This is a very good idea. Helpful when I just don't know what to do.

Good support for the price, still a little pricey for my liking's.

knowing and helpful in every way even with my wife who does not speak English as her first language they took the time to go over all her questions one at a time

Geek Squad will listen to the problem, sometimes they make you feel as if you are an idoit. Put if possible they will resolve the problem, not always the fastest.

I would and have recommended utilizing the Geek Squad, Coverage is excellent for the price. Definitely helps a person who is not computer literate. Very pleased,

Geek Squad staff was helpful and thorough in the operation of my new laptop. He made sure I knew how to run it properly by walking me through several programs.

I had to have "help" to set up my new windows 8 PC. They did great.

Great so far! Hopefully will not need it, but will be there in case!

I had a great experience with the Geek Squad tech support. They fixed my computer in about 3 days. Had it fixed by someone else before & it took about 2 months.

The Geek Guys fixed the problem on my desktop, and the price was OK.

I like the security of knowing my devices are covered by experts.

I called the geek squad to see if they could help me download a Microsoft product on to my tablet. They told me I needed to go online and chat with someone to see if they could help me. I went online and did the chat and they told me that they could not help me and that I needed to take my tablet to the store and they could resolve my issue. I went to the store and the first "tech" didn't know how to use my tablet and I had to show her how to get to certain places. She couldn't help me so she had call another "tech" he did not know how to use my tablet either. he directed me to go to an online chat with Microsoft. We waited for about 10 minutes and he said he was going to go google my problem. While he was in the back googling my problem I figured out that you had to be in desktop mode to use the online chat feature so I switched over and when he came back he could not remember how to get back to the online chat. We finally found it and started the online chat. Microsoft ultimately could not help me and they advised to call the surface dept. He read the message and walked to a computer to google the problem again. I had to call the surface department on my personal phone and find the answer myself. I was on the phone for 30 minutes and by the time I got off the phone he was gone and I didn't see him anywhere so I left the store. Really bad experience.