Customer Ratings & Reviews

i was not offered this at 1st when I bought my Lenovo from Best Buy & then my computer crashed about 10 months out. I then came in and found Geek Squad found there was some internal issue or with over-charging my computer and it was fried and the manufacturers warranty did not cover so I was up the creek without the paddle. I spoke with a manager and explained I was not offered the Geek Squad when 1st purchased so she looked up my history & let me add on. Thank goodness she let me add on bc I would have had to just throw the computer away because repair without Geek Squad would've been a new computer. I bought another Lenovo that day & waited for my computer to be repaired, returned & picked-up and I still have it.

They were able to ship it out and reinstall software and got it up and running within 6 days. Awesome computer til this day.

This is a good product for the money....I recommend...

Always a nice to have the peace of mind that if something goes wrong, the extended warranty (with drops and spills) will most likely cover it.

As always, anytime I purchase something eligible for GSP I always include it. As soon as I don't, something goes wrong, and then I'm screwed.

Members of the geek squad are always helpful. They are also knowledgeable. I appreciate being able to put 3 devices on the tech support plan.

Worry free & hassle free support and friendly team.

When ever I get anything from Best Buy I get the Geek Squad protection - these guys are the best. No matter where I go they are very helpful.

Protect your investment with great customer service

I was certain these guys would not satisfy for the money but I was wrong. They were GREAT, fast and informative. no pressure and a fair deal

Thank you again for your 24 hour Geek Squad Technical support. It came in handy for me for my brand new Laptop. Thank you so much again for it.

Good attitude and very helpful. Anthony was not only patient but friendly. It is a pleasure to find someone that is respectful and friendly.

Great tech support. I recommend takunf advantage!!

Thanks GeekSquad. You guys helped me through a couple tough pickels and well, im not a brainy ack, but you guys sure saved my computer life.

My experience with the geek squad members is always comforting they put me at ease with there knowledge of what is wrong and how to fix it.

My computer hard drive was dying and the geek squad was able to install a new one with operating system. It was all done by the next morning!

They helped me install my web root antivirus from my home remotely. They will even help improve functionality of the computer at any time.

Have to disconnect everything and physically take to the store only to have them have it for well over a week. Very cumbersome and the unit malfunctioned shortly after being "serviced". Not confident with their service personnel qualifications.

The turn around time was great; we specifically took the lap top in for an issue we were having. When I started it up the first time at home, though, I was quite surprised. The tech had deleted programs (that weren't ones that were causing issues...ones I use everyday) and moved things around. They changed the start up tool bar, and deleted Firefox and loaded Google Chrome instead. If they're going to do that, the tech needs to let the customer know that ahead of time. I spoke with local manager, who acknowledged that wasn't the way they usually did things, and told me to bring the computer back and they'd set it up anyway I desired. He agreed the tech shouldn't have done what he did. I would recommend the service, but be careful on instructions to them.

This is a good overall product, meets all expectations. I have had no issues with it and seems to be a good buy!