Customer Ratings & Reviews

Took laptop in to Geek Squad because some of the hard drive could not be accessed. The tech was knowledgeable but not very good communicating with us -- he assumed we were tech-savvy even though we repeatedly told him we weren't, and seemed to talk over our heads. Also, for the price we paid, we thought backup of the hard drive should have been included (fortunately we had done some backup at home). However, the laptop was fixed and is running fine now. I would recommend, with reservations.

I have not had to use this product yet. Hope I don't have to.

Love the exceptional repair and explaining by the geek squad!

We have used the Geek Squad several times since purchasing the 1 year plan. They have helped us out in all situations with little or no hassles. One of the techs had to take over our computer and he was patient and thorough. He suggested things we could do to make our computer run better, and installed new antivirus software on two of our computers for us. This is money well spent, especially for those who are not as computer savvy when it comes to really technical issues.

When I needed these guys, they came through in a big way.

If you aren't computer literate, buy this! SO worth the price.

I love having Geek Squad right on my computer. Very helpful.

I had this product before and they are great. Very helpful.

Great product for a great price. Would definitely recommend

Do not leave home without purchasing this great additive.

I buy them for every single electronic I purchased

Great job geeks who has time to type all this I mean really

I always purchase this every time I buy a laptop or tablet.

the geek squad is very helpful and knowledgable...

great service they were super friendly and helpful thank you

Great! The geek squad did everything for me! Awesome!!!

The tech support is a great to have, I highly recommend it!

The protections is very good. However the value is a little poor. I feel it need to be more affordable for the customers. However it worth it, cause they can remote access the computer from your home, or have a visit at your home to check the computer. They will do anything that you need to keep your computer running good.

I'm hopefully assuming that they offer a useful service.

Webroot is protecting the new PC I bought. PC running well