Customer Ratings & Reviews

The Geek Squad determined that I had too many programs on my computer. They also determined that it would have to be restored. The computer originally came with Windows 7, however, Microsoft offered me Windows 8 Pro free, as a downlo0ad. I took it. Not having a disc, the system had to restored to Windows 7. While removing programs, two important programs were removed. My Stamps.com Program, a paid for program, with monthly fees. This program had in excess of 300 names, addresses, phone numbers and e-mail addresses. With the reemoval, I lost that data base. Also remove was my Incredimail program. A part of that program was my e-mail address book, again a file with an excess of 300 names and e-mail addresses. Needles to say, the address book was lost too, along with all messages assigned to folders for safwe keeping. A back-up was made of the "Old Disk", but those 2 programs, any many others were no included in it. Needless to say, I am not a "happy camper"

I would definitely recommend this to everyone. the service was invaluable to me and the agents were very personable

For the price paid it's absolutely worth it, even if not for the price paid this would be worth getting for the quality service offered when I most needed. I would def. purchase this again and again.

I am always happy when I have a question because they have an answer. One of them even knows my name and others recognize me and can joke with me. And I can use my membership for my other devices.

had to get this because I bought the notebook for my 6yr old son, should cover any accidents

Other than getting shuffled between agents on drop off and pick up, happy I'm back in business

I am pleased to have this product support system for reassurance with any issues that may arise

I left my new laptop with them and everthing was installed and was ready on-time for pick-up.

Other than the incident above my service has really been very pleasant and educational. the guys were willing to take the time to break things down so that I could understand what they were saying

All in all; I'd give the whole Geek Squad experience a grade of 90%---But I'm a tough grader!

Good to know that the Geek Squad is there 24/7 whenever you need them. The agents in the Best BuyStore were all very helpful and answered all our questions & even repaired things while we waited.

A Geek Squad Agent will:Provide convenient 24/7 support however you need it: in store, online, by phone or live chat Provide unlimited virus removal and computer tune-ups for smooth, virus-free operation Provide Internet security software Be available to:Repair software Install software, including operating systems Install select hardware

no, never had to use because my friend is a compueter geek so no use for me

When I call people at the Geek Squad they were able to fix laptop. They were nice and profession. Overall, it was super great services. I highly recommend this service to all my friends and family.

Requested that the agent contacted help with an error message I was receiving on my New Dell Computer . The message stated that " Display Driver 7R stopped responding but has recovered " . This was an intermittent message received about 40% of the time whenever I booted the computer, and would result in a blank screen for about 5 seconds each time. Without any sort of analysis, agent advised me to bring the computer back to the store and turn it over to the Geek Squad. However, before I could return the item, a self-analysis program on the computer advised me that I had 2 anti-virus programs active at startup and that could cause concerns. When I disabled one of the programs, the display problem disappeared. I believe an agent could have told me this !!!

I haven't used this product yet but I have also only had my computer for a few weeks. But it is great knowing that if anything should go wrong with my computer I have geek squad to fix it for me.

I just got a new Lenovo with Windows 8. Support Central has helped me a couple of times with questions about easier ways to complete a task or to get things off my computer that I do not need or use.

The agents I spoke to were very knowledgeable and reassuring. They were also great at communicating on a tech level I could understand. I was encouraged to bring in additional computers for repair.

I like this because I'm not as computer literate as I'd like to be and this is a helpful tool.

Because I am not so computer savvy,we had geek squad install the kaspersky security software and office Mac. They had it done in a timely matter and did a thorough job of going over each product.