Customer Ratings & Reviews

The technical support I recently received was great. Fixed my problem in a very timely manner. The Geek Squad was very friendly and explained everything that needed to be done to fix my computer.

You are fooling yourself if you don't think you are going to utilize this service. Professional agents are always available and their skill set will definately aid you on anything and everything.

I LOVE that i can protect 3 other products with one purchase. I was able to get my old computer repaired and now have 2 fully functioning computers! They are very nice and answer many questions.

This is so worth its weight in gold! The tech support team were very nice. Explained everything to me and didn't make me feel bad. They cleaned my computer in two days and walked me through it.

I am glad that I don't have to worry about any problems with my computer or 2 other devices in my household for 3 years. The one time I used the service, the techs were courteous and efficient.

Overall a good deal! I will use the services of the geek squad if any other problems develop.

geeksquad was easy to work with and explained the process as it progressed. when i had questions they explained them so i understood. the final security system updates itself and is trouble free.

I purchased this service primarily because of the quantity of new equipment purchased, I thought I would require set up assistance. I didn't. they came in handy for an existing pc with a problem.

I had an issue and was helped right away, with only a minute wait on the phone. The employee was extremely nice and helpful. I would have no problem calling anytime I have an issue in the future.

In over all they did a good job. They did what I asked them to do but they need to pay more attention to your product. Take purcauctions to make sure they are taking care of it while they have it

The Geek Squad protection gives me peace of mind about my laptop. If there's ever an issue, I can just bring it into a store or just make a quick phone call to have someone help resolve an issue.

thank you for work on my compter did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm very thankful they were able to repair my computer and get it back to me the day before my first day of school. I enjoyed how he was very thorough and made sure to answer any questions I had.

I always buy the geek squad when I purchase big items. They are great and always helpful when you have an issue. They have fixed my computer and other items. They are fast and always friendly.

I had the classic Window's "Blue Screen" error messages, and took my 2007 Gateway laptop into Geek Squad. They said...."oh yeah, virus for sure, easy fix." So I signed up for Geek Squad at $199, only to be told two weeks later that it was a hardware issue. Not a problem, I'll have a new mother board installed. That's where things went south. When I first brought the laptop in, they said service was going to be $199, but why not just take that $199 and put it into a new laptop? (why are you selling me computers?). After all, my "vintage" 2007 laptop could be replaced for $300 and be "so much faster." This was all before them even firing up my computer, sales pitch 101. Ok, my computer needs a new mother board, which I was willing to pay for, but was again told I'd be better off spending my $300 for a new mother board on a new computer. Again they pointed out the $300 new laptop with "crazy speed" vs the 2007 Gateway I had in my hand. Because Geek Squad knows so much about what I use my computer for, because they are the smartest ones in the room, because of their mad skills trying to up sell the customer to this $300 laptop, I walked. They got me for $199 just to tell me my computer was junk. Ha, you got me Geek Squad. But you won't get me again. Just a couple of tips for ya Best Buy, if you wish to continue down the path of brick and mortar retail. 1. Refund the customer's money if they pay for a service, but can't perform said service. 2. Don't push the entry level machine on every consumer. If everybody wanted the cheapest car, the world would be filled with Yugo's. That company no longer exists. 3. Listen to a customer's needs before pushing product ideas upon them. I had zero interest in a $300 laptop, but instead was going to purchase a $2500 iMac for.....wait for it......a NEED I had, i.e. photo editing. Ask what the customer's needs are, sell to match needs. 4. Keep Geek Squad fixing computers, and Best Buy employees selling computers. Core Competencies. Don't mix the two. By the way, where's my $199 refund? Best of luck with that brick and mortar big box store thing.

its great not to have to take my computer in for repairs

I am very pleased with the training that has been offered and the instructor is excellent. I took the laptop in for an appointment and the person I met with seemed to be too bothered to help and not interested in answering questions. I was disappointed in that encounter and hope that in the future customer service will be as advertised.

having this suppport has been helpful so far and i expect it to continue to bwe useful to me

The staff is well versed in the equipment. Had some trouble checking on some repairs. Difficulty in transferring some programs to new computer and unable to use what was moved in timely fashion.

I got my money's worth the first week. With the remote assistance they helped set up software on my new computer and trouble shoot Internet Explorer which wasn't behaving properly under windows 8.