Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 731 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the Fi Wireless SIM Kit's ease of use, fast data speeds, and reliable coverage. Many appreciate the straightforward setup and activation process, as well as the compatibility with various phones. Positive feedback also highlights the reasonable price and the benefit of international calling capabilities. A small number of users experienced issues with eSIM functionality on certain phone models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 731 reviews
  • Rated 4 out of 5 stars

    Good network

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be patience while activating. Other than that its all good

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thanks for sharing your thoughts, Deva! We appreciate your review and for leaving a positive remark. Your feedback helps us to improve service for everyone. google-fi

  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned out I probably didn't need to buy the SIM card, just download the info.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great! I was able to use it right away and received a credit on my Google Fi bill.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      We appreciate your review, Evastar! We're glad to hear about your experience and thanks for leaving us a review. If you have questions or need help, our support team is always here: https://support.google.com/fi/gethelp google-fi

  • Rated 5 out of 5 stars

    Google fi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought for my Aunt to use with her Google nest and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GoogleFi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy can't help you set up new lines for existing Fi service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good as can be expected. Better then most.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying the Google Fi sim was definitely the way to go, otherwise it would have been at least a two day wait. The service itself works as well as promised. Unfortunate it doesn't work any better then some of the others. I live in one of those little black specks the carriers show you on there maps. I've yet to have a dropped call, thars a plus. The data however is quite spotty.

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Constantly Improving!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service wasn't too great in my location when I first got it, but I checked the box to be a part of the BETA Service Extension. Basically, where I live everyone usually gets very cellular service, but over the past couple of months, my service is typically better than everyone else in my household who has T-Mobile or Verizon. I like the flat rate UNLIMITED plan as well. Plus, with the Coronavirus pandemic going on, they just increased the UNLIMITED plan to 30GB before it becomes slower, which has been a big help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tanksyou

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this service and that I can get it at the best buy store

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey there! Thank you so much for choosing Google Fi Wireless! We're so glad you're happy with your services. Thank you! -Keea google-fi

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Fi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Google Fi subscriber and needed a Sim card as I was upgrading my device to an unlocked non Google phone. It's awesome that Best buy now supplies these SIM cards. Also, after activating device, Google Fi credited me the cost of the SIM card.

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Best Plan for Travelers with a budget

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google fi is the best plan available for travelers. You dont need to worry about finding a local sim once you land in your destination. Your number will be active including data and its all without any roaming charges. Calling might cost more to international numbers so check your specific destination. With data being connected you can do VOIP calling at no extra charge. I used both T mobile One Plan and Google fi and they both have the same kind of service but the difference is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Im Google Fi'd

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Pixel 4a 5g specifically to complete my google world and google Fi was the final step. It was pretty easy to install myself and get started, so far so good. I get great reception in the Fort Lauderdale area 5g connection and the surfing through social media is incredible fast. I went with the $20 unlimited package to begin, just to see if this is for me as I may go for their $70 unlimited. Google is a great family to be apart of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Google Fi

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been a Google Fi customer for several years. Used it in several countries and had no major issues.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hello Justin! Thank you for reaching out and providing us with valuable feedback. -Keea google-fi

  • Rated 3 out of 5 stars

    It works.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and you can use it. So the actual sim card item is fine. But the service is not worth it and when I had a problem and talked to customer service (through google fi) they refused to fix it and said (paraphrasing) next time it could work but not right now when you need.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pick up

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick service, instructions were accurate. Just follow them .

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      We're delighted that the set up instructions work seamlessly for you, VishnuV! Experiencing issues? We’re here for you, just drop us a line on Twitter - @googlefi or try visiting: https://support.google.com/fi/gethelp google-fi

  • Rated 5 out of 5 stars

    Got it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i needed. Best Buy had the Google Fi Sim card. I paid $10 however, Google will reimburse me.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thank you for being a valued cusotmer. We value your trust and confidence in us and sincerely appreciate you! -Keea google-fi

  • Rated 5 out of 5 stars

    Skull candy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Audio sounds good the only thing is it does not get loud as I would like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as intended, people at the pick up were nice

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great for short trip on international travel

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for its excellent international coverage. Data is available shortly after landing at a foreign airport. Be aware that international data should be used only for short trips. If you use google fi for too long outside the US, google will turn off your data. At the time of this review, iphone hotspot feature is not supported outside US.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product for international travel in the past. Bought two more for the rest of my family to use when traveling. Worked well and provided immediate cellular access upon arrival. Cost was minimal compared to using my regular cellular service through a major carrier. Calls are clear and data rate was awesome. Recommend use of Google Fi for any travel outside the United States. Starting to use them for my business phone vice a standard carrier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Fi

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service and excellent for everyone to use in a modern life

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thanks for your feedback! We're glad to hear about your experience with the service. If you need help or have questions, don't hesitate to reach out to us via our support channels: https://support.google.com/fi/gethelp google-fi

Sponsored